Escalation Engineer, Enterprise Service Desk

Company: ABACUS

Location: United States

Job type: full-time. Experience level: mid.

Skills: Microsoft 365, Azure, Azure AD, AWS, multi-factor authentication, Backup and Recovery.

Overview The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organization, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients.