Service Desk Manager
Company: Arraya Solutions
Location: United States
Job type: full-time. Experience level: senior.
Skills: Service desk management, IT Support, SLA Management, KPI Reporting, Team Leadership, Autotask.
The Service Desk Manager owns the performance, strategy, and leadership of the Service Desk, with a focus on client experience and the growth and success of the team. Process, tooling, reporting, and metrics all support those outcomes.
