Customer Experience Associate (WFH)

Company: WOROOD

Location: Worldwide

Job type: full-time. Experience level: entry.

Skills: Customer Service, Email Support, Social media management, CRM Systems, Zendesk, Gorgias.

Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy. Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.