Advertising Services Manager at AARP

United States

Overview AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP’s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies. The Advertising Services Manager plays a critical role in enabling sales success across AARP Media Advertising Network’s print portfolio. This position leads key functions including sales forecasting and reporting, publication layouts, direct mail, content review, and end-to-end advertiser fulfillment. Working cross-functionally with sales, manufacturing, editorial, marketing, and ad policy teams, the manager ensures advertiser requirements are clearly communicated and flawlessly executed, delivering on both quality and timeline expectations. Additionally, this role partners with Sales Operations to identify and implement process improvements, leveraging automation and streamlined workflows to drive operational efficiency and support broader business objectives. The manager fosters a collaborative, solutions-oriented environment that strengthens alignment across teams and enhances overall performance. Responsibilities Manages real-time sales forecasting in multiple revenue systems, including current, future, and post-mortem activity reports. Manages publication layouts in collaboration with manufacturing to ensure advertising requirements are met. Manages the workflow to interact with departments, clients, vendors, and agencies to obtain & facilitating the testing of ad creative to ensure successful campaign delivery. Acts as liaison between sales, marketing, edit, and production throughout all stages of sales process. Builds prospect lists for sales based on targeted categories and account types. Administers sales data in Customer Relationship Management (CRM) tool for use in management and manufacturing reporting and analysis. Collaborates with operations management on long-term goals and revenue growth initiatives. Communicates sales performance results to sales and operations leadership. Ensures deadlines for digital campaign launch dates are met. Ensures Accurate and on-time billing of all digital campaigns. Qualifications Bachelor’s degree in Business, Advertising, Marketing, Communications, or a related field, with 5+ years of relevant professional experience Experience in Sales Operations and/or Ad Operations Background in magazine publishing, book makeup, sales forecasting, insertion order management, pipeline management, and project management Strong proficiency in Microsoft Excel and familiarity with CRM systems, ideally Salesforce Preferred: Working knowledge of Tableau Highly detail-oriented with the ability to multitask and meet deadlines, and the ability to perform well in a fast-paced, high-pressure environment AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions Home office environment with the ability to work effectively surrounded by moderate home environment noise - (Telework) Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.