Investigations Specialist (Remote) at ABC Legal Services

United States

About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Investigations Specialist conducts investigations using databases to locate individuals and businesses for service of process. Communicate investigation findings to co-workers and customers to advise on the next steps of an order. This role is as part of the Investigations Team to achieve daily goals in a fast-paced office environment. This position is remote but located in Puerto Rico. Key Responsibilities: Conduct investigations to locate individuals and businesses by reviewing findings for the subject of service of process and cross referencing previous aspects of an order. Communicate findings to customers and co-workers as needed Answer investigations related phone calls and emails Update procedural documents and review existing procedures Qualifications: High School Diploma or GED and at least 6 months of related experience required Experience in an office environment and/or customer facing position preferred Ability to work remotely with strong work ethic Reliable with ability to maintain high levels of confidentiality with privileged information Excellent interpersonal skills with ability to effectively communicate with peers Openness to learning new things and responding positively to feedback Technical savvy, including experience with Microsoft Office Suite and ability to learn new systems We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay: $12.00 - $12.00 per hour Schedule: Monday through Friday, 8am to 5pm