EAP Regional, Supervisor (Remote U.S.) at Acentra Health, LLC

United States

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra seeks an EAP Regional, Supervisor (Remote U.S.) to join our growing team. Job Summary: The EAP Regional, Supervisor: Ensures the success of EAP On-site Clinicians in field locations nationally. Is the primary liaison between On-site Clinicians and the Clinical Manager. Manages a variety of administrative tasks that support the program. Maintains productive relationships with local points of contact for locations hosting EAP On-site Clinicians. Job Responsibilities: Works in collaboration with the Clinical Manager, Project Director, and other internal and external stakeholders. Consistently provides exceptional and proactive clinical and business support to EAP On-site Clinicians, ensuring smooth integration with Acentra Health operations and account management. Compliance with all Clinical and Professional protocols, processes, and policies. Leads clinical team meetings, provides consultations to EAP On-site Clinicians, identifies and supports best EAP practices among the On-site Clinicians, and ensures compliance with clinical and administrative processes concerning the provision of direct services in the field locations. Oversees and ensures that On-site Clinicians follow appropriate administrative procedures including but not limited to clinical audits. Performs ongoing managerial duties concerning the EAP On-site Clinicians, including, but not limited to, conducting performance reviews, managing relevant Talent Acquisition processes, reviewing/approving expense reports, and participating in recruitment, screening, and interviewing processes, onboarding, and orientation concerning the EAP On-site Clinicians. Supports needs of critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services. Supports in referring to community resources to support clients’ well-being and mental health. Exhibits excellent interpersonal and problem-solving skills to retain and service our clients and On-site Clinician relationships. Provides other related duties and activities as apparent or directed. Creates and manages productive working relationships with local POCs, Chaplains, and Peer Support Members relating to the roles and duties of the EAP On-site Clinicians. Working with others, the EAP Clinician Regional Supervisor ensures and participates in the timely production, collection, analysis, and reporting of various actionable data relating to the clinician program, including, but not limited to, utilization of services data. Understands Acentra Health’s overall services and our value proposition to advocate the benefits of our services to the organizations and end users. Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary. Qualifications Required Experience/Qualifications: Master’s (or higher level) degree in a mental health or healthcare field. Maintains an unrestricted license(s) to practice in the mental health field. 2+ years of leadership experience, in mental health or healthcare. 3+ years of Supervisory or Managerial experience in a mental health or healthcare role. 3+ years of professional experience and success, in mental health or healthcare. Excellent interpersonal communication, relationship-building, and consultative skills. Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal). Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently. Responds, answers, or directs information requests on diverse topics. Adapts easily to change and to shifting priorities. Remains calm under pressure, displaying enthusiasm and positivity. Efficient, detail-oriented, and able to multi-task. Must be able to work independently as a part of a Team. Must be able to perform tasks in a fast-paced environment and meet strict deadlines. Proactively identifies solutions that enhance team performance and improve customer retention and relations. Consistently demonstrates proactive problem-solving, effective interpersonal communications, clinical professionalism, personal accountability, teamwork, and commitment to Acentra Health’s values and standards. Ensures services are performed to the respective Statement of Work (SOW) or Performance Work Statement (PWS) and Key Performance Indicators (KPIs). Work hours may entail less than 10% travel time annually. A clean, current MVR (Motor Vehicle Record) and reliable transportation to travel within your assigned Region. Ability to pass a federal security clearance for a non-sensitive/high-risk public trust position. Includes fingerprinting and a background investigation covering a seven-year investigative scope, and a drug screening. Preferred Experience/Qualifications: EAP experience. #LI-SD1 Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at Acentra Health EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $82,800.00 - USD $103,500.00 /Yr.