Application Support Consultant at ADP

Mexico

<div><strong>ADP is hiring a GlobalView Application Support Consultant</strong><br /><strong>Job Responsibilities:</strong></div> <ul> <li>Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.</li> <li>Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex</li> <li>Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.</li> <li>Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.</li> <li>Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required</li> <li>Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.</li> <li>Identify, manage and test SAP Note application as an Advanced Correction.</li> <li>Create and send Customer messages to SAP to request support and corrections</li> <li>Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.</li> <li>Provide mentoring support and guidance to other consultants on areas of expertise</li> <li>Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.</li> <li>Performs other related duties as assigned.</li> </ul> <div> <div><strong>Technology Specific Job Requirements:</strong></div> <ul> <li>SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration</li> <li>Excellent Understanding of Payroll Processing Methodology</li> <li>Understanding of Employee Self Service/Portal.</li> </ul> <div><strong>Experience :</strong></div> <ul> <li>3-5 Years of Directly Related Experience.</li> </ul> </div>