Workforce Software, Principal Strategic Account Partner at ADP

United States

<p><span>WorkForce Software, an ADP company, is hiring a <strong><em>Principal Strategic Account Partner</em></strong></span></p> <p><span><strong><em>Applications for this role will be accepted until 2/06/2026</em></strong></span></p> <p> </p> <ul> <li><span>Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?</span></li> <li><span>Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?</span></li> <li><span>Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?</span></li> </ul> <p><span> If so, this may be an opportunity for you. Read on and decide for yourself. </span></p> <p><span> </span></p> <p><span>As a trusted advisor, you’ll build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into WorkForce Software/Partner opportunities. You will use knowledge of technology, products, processes, industry expertise, partners, and consultative sales skills to assess and educate customers on value of WorkForce Software Services offerings and identify/define scope.</span></p> <p><span>The Principal Strategic Account Partner, Managed Services serves as the commercial and operational bridge between Sales, Managed Services Delivery, Finance, and Legal. This role owns the pre-sales engagement model, including solution shaping, SOW creation, pricing, and commercial risk management, and ensures engagements transition cleanly from sale to delivery.  This individual is accountable to ensure that what is sold is deliverable, profitable, scalable, and aligned with Managed Services capabilities and standards.</span></p> <p><span>To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. </span></p> <p><span> </span></p> <p><span>Ready to #MakeYourMark?<em> </em><em> </em><strong>Apply now!</strong> </span></p> <p><span><strong>What you can expect on a typical day:</strong></span></p> <ul> <li><span><strong>Pre-Sales Engagement &amp; Deal Support/Governance.</strong> Partner with Sales, Account Executives, and Solution Consulting translating customer needs into Managed Services-appropriate solutions during the sales cycle.  Act as the Managed Services authority in late-stage deal negotiations and participate in deal review /approval forums.</span></li> <li><span><strong>SOW Development &amp; Contractual Ownership.  </strong>You will validate and verify that the proposed solution being sold can be delivered and supported by associated WorkForce Software and ADP teams (Delivery, Product, SaaS, Support, etc.). Own the end-to-end creation of statements of work (SOWs), exhibits/appendices, service descriptions and scope definitions with embedded SLAs, KPIs and success criteria.  Partner with legal and procurement to resolve redlines and contractual risks.</span></li> <li><span><strong>Stay Up To Date.</strong>You’ll stay abreast of the status for each campaign, and independently provide reliable booking forecasts weekly, monthly, and quarterly.</span></li> <li><span><strong>Multi-Task &amp; Communicate.</strong>You will work on multiple time-sensitive projects and follow-up items simultaneously. The Principal Strategic Account Partner will also assist with the development of collateral for RFP’s and RFI responses. You will share essential information with clients and the teams you work with at ADP.</span></li> <li><span><strong>Pricing &amp; Financial Modeling. </strong>Build and maintain Managed Services pricing models ensuring pricing reflects margin analysis, non-standard pricing exceptions, and deal approval workflows. </span></li> <li><span><strong>Transition to Delivery (Sales → AMS Handoff). </strong>Own the formal handoff to Managed Services Delivery teams ensuring scope clarity and service readiness.</span></li> <li><span><strong>Standardization &amp; Continuous Improvement. </strong>Develop and maintain SOW templates, pricing calculators, service catalogs, and assumption libraries.  Analyze historical engagements to improve pricing accuracy and reduce margin leakage.  Partner with AMS leadership to refine service offering and packaging and bundling strategies.  </span></li> </ul> <p><span><strong>TO SUCCEED IN THIS ROLE</strong><strong>:</strong><strong><em> </em></strong><em>Required Qualifications</em> </span></p> <ul> <li><span>You have at least 8+ years of experience participating in the selling of Managed Services, Professional Services &gt;$1M-$10M to executive level officers. </span></li> <li><span>You’ll be an expert at collaborating with customers to scope, estimate, develop, and ultimately sell services in collaboration with executive sales associates.</span></li> <li><span>You should possess a strong understanding of Workforce Management (Time &amp; Attendance, Scheduling, Absence, Compliance) software implementation experience in the HCM or ERP environments.</span></li> <li><span>You’ll possess excellent written, verbal, and formal presentation skills to client and partner audiences ranging from technical implementers through CTO/CIO levels.</span></li> <li><span>You will demonstrate the ability to advance sales campaigns in a needs-based and highly participative fashion which should include consultative dialog, cross-functional engagement, and facilitate workshops.</span></li> <li><span>You will have the ability to travel up to 50% with the potential for international travel.</span></li> <li><span>Deep experience drafting and negotiating SOW’s, Service exhibits, Change Management clauses.</span></li> <li><span>Strong attention to detail and risk mitigation.</span></li> <li><span>Prior exposure to RFP responses, large multi-year services contracts and Global or multi-country service models.</span></li> <li><span>Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.</span></li> </ul> <p><span>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: </span></p> <ul> <li><span>Experience noted above OR</span></li> <li><span>Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.</span></li> </ul> <strong><span>Qualifications</span></strong> <p><span><strong>BONUS POINTS FOR THESE: <em>Preferred Qualifications</em></strong></span></p> <ul> <li><span>Strong comprehension of implementation principles and lifecycles.</span></li> <li><span>Familiarity with or background in HR, Payroll, or Workforce Management.</span></li> <li><span>Experience with Application Managed Services (AMS) or long-term services models.</span></li> <li><span>Familiarity with SLAs, KPIs, escalation models, support tiers and service levels.</span></li> <li><span>Strong understanding of gross margin, labor-based cost modeling, and capacity and utilization planning.</span></li> </ul> <p><span><strong>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</strong></span></p> <ul> <li><span><strong>Be yourself</strong> in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.</span></li> <li><span><strong>Belong </strong>by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.</span></li> <li><span><strong>Grow your career </strong>in an agile, dynamic environment with plenty of opportunities to progress.</span></li> <li><span><strong>Continuously learn </strong>through ongoing training, development, and mentorship opportunities.</span></li> <li><span><strong>Be your healthiest.</strong> Best-in-class benefits start on Day 1 because healthy associates are happy ones.</span></li> <li><span><strong>Focus on your mental health and well-being. </strong>We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.</span></li> <li><span><strong>Join a company committed to giving back </strong>and generating a lasting, positive impact upon the communities in which we work and live. </span></li> <li><span><strong>Get paid to pay it forward.</strong> Company-paid time off for volunteering for causes you care about.</span></li> </ul> <p><span>What are you waiting for?<em>  </em><strong>Apply today!</strong></span></p> <p><span><strong>#LI-MV3<br/>#LI-Remote</strong></span></p>