Customer Support Specialist (Shift Monday - Friday 11:00am-7:00pm CST) at AlertMedia
United States
<p><strong><span data-contrast="auto">Do work that matters.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">At AlertMedia, </span></strong><span data-ccp-props="{}"><span data-contrast="auto">we help organizations protect their people, operations, and brand. Our modern <strong>Risk Intelligence and Response</strong> platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.</span> </span></p> <p><strong><span data-contrast="auto">Our core values drive us in our important mission of keeping people safe & informed: </span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><em><span data-contrast="auto">We’re</span></em><em><span data-contrast="auto"> humans not robots</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Customers always come first</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">We work better together</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Simplicity is our strength</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Our reputation is priceless</span></em><span data-ccp-props="{}"> </span></li> <li><em><span data-contrast="auto">Hard work pays off </span></em><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-contrast="none">As a </span><strong><span data-contrast="none">Customer Support Specialist (Shift Monday - Friday 11:00am-7:00pm CST) Remote, </span></strong><span data-contrast="none"> you’ll be the voice of our brand— engaging directly with customers via phone, email, and live chat to deliver outstanding technical support and service. You'll manage a variety of front-facing interactions, ensuring every conversation reflects our commitment to excellence and care. You’ll play a pivotal role in shaping the customer experience by providing fast, friendly, and solution-oriented support. Whether you’re resolving a question or guiding someone through a challenge, your professionalism and empathy will leave a lasting impression and reinforce the trust our customers place in us every day.</span><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Who you are:</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">You're</span><span data-ccp-parastyle="No Spacing"> excited to buy into our "customer love" mentality and are motivated by going </span><span data-ccp-parastyle="No Spacing">above and beyond</span><span data-ccp-parastyle="No Spacing"> for the customers you serve. <span style="text-decoration: underline;">Ideally, you have 1-2 years of experience in technical customer support</span>. You are a team player, have a roll-up-your-sleeves mentality when it comes to </span><span data-ccp-parastyle="No Spacing">AlertMedia</span><span data-ccp-parastyle="No Spacing"> customers needing support. You are motivated by cheerfully, </span><span data-ccp-parastyle="No Spacing">promptly</span><span data-ccp-parastyle="No Spacing"> and professionally helping resolve customer issues whether it be by email, phone call, or customer chat. You value a "we're all in this together" mentality with your team and enjoy on-going training and increasing your product knowledge. </span></span> <span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">What you get to do every day:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Support </span><span data-ccp-parastyle="No Spacing">AlertMedia</span><span data-ccp-parastyle="No Spacing"> customers by assessing inbound tickets and live chats inquiring about <span style="text-decoration: underline;">technical product issues</span> and general account questions in a prompt manner. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Communicate with professionalism and empathy as you work to resolve customer issues. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">With the help of our Learning & Development Manager, you will stay updated on product knowledge. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Manage customer tickets within our case queue. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Escalate advanced customer cases to the </span><span data-ccp-parastyle="No Spacing">appropriate team</span><span data-ccp-parastyle="No Spacing"> members. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Collaborate with fellow team members, sharing your experiences and knowledge. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="none">What you bring to the role:</span></strong><span data-ccp-props="{"201341983":0,"335559739":300,"335559740":240}"> </span></p> <ul> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">1-2 years of experience in a <span style="text-decoration: underline;">technical customer support </span>role in software </span></span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Familiarity with Zendesk, Slack, Excel, Outlook, or similar </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Tons of energy, humor, compassion, and enthusiasm </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">A passion for continual learning with a desire and willingness to be coached </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">The ability and desire to work in a fast-paced challenging environment </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Exceptional phone etiquette & written communication skills</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Strong listening skills </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Thrives with both autonomy and collaboration </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Outstanding English communication skills </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="No Spacing">This position is not eligible for visa sponsorship </span></span></li> <li>Shift available – Monday - Friday 11:00am-7:00pm CST</li> </ul> <p><span data-ccp-charstyle="normaltextrun"><strong><em>Location:</em></strong> </span>Position is fully remote and open to candidates in Austin, Texas or other cities in the United States</p> <p><strong><em><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}">Sponsorship: </span></em></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"><span data-contrast="auto">This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future</span></span></p> <p><strong><span data-contrast="auto">Why you’ll love working at AlertMedia: </span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="auto">At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">Competitive base salary + Company-wide bonus program </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Generous and flexible time off and parental leave policies </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">401K with generous company match </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Amazing rewards and incentives – we love celebrating each other! </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Commitment to community service with opportunities to give back </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">A Best Places to Work company 10 years in a row and numerous other awards </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">Ongoing career development opportunities through our Learning & Development team </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li><span data-contrast="auto">You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning</span></li> </ul> <p><strong><span data-contrast="auto">About AlertMedia:</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit </span><a href="http://www.alertmedia.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.alertmedia.com</span></span></a><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">Come join us in our mission to save lives and minimize loss through effective communication. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><em><span data-contrast="auto">AlertMedia does not currently sponsor applicants for work visas.</span></em><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – </span><a href="https://www.alertmedia.com/legal/privacy-policy/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.alertmedia.com/legal/privacy-policy/</span></span></a></p>
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