Is the Resident Support Specialist position at Arboreal Management fully remote?

Yes, this Resident Support Specialist position at Arboreal Management is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Resident Support Specialist role?

This is a full-time Resident Support Specialist position at Arboreal Management.

How do I apply for the Resident Support Specialist position at Arboreal Management?

You can apply for this Resident Support Specialist position by clicking the "Apply Now" button on this page, which will take you to Arboreal Management's application portal.

Resident Support Specialist at Arboreal Management

United States

<p><span>The Resident Support Specialist (RSS) serves as the remote operational counterpart to onsite Property Managers by providing proactive administrative, resident communication, and portfolio support across multiple communities.</span></p><div><p><span>The RSS focuses on resident retention, portfolio health, operational follow-up, and process execution by managing resident communication, lease renewals, delinquency outreach, move-in coordination, maintenance follow-up, documentation, and administrative tasks.</span></p></div><div><p><span>This role works closely with Property Managers (PMs), Leasing Support Specialists (LSS), Resident Care Specialists (RCS), Regional Managers (RM), and Maintenance teams to ensure a seamless resident experience while maintaining operational efficiency.</span><br><strong><br></strong><span><strong>Primary Responsibilities</strong></span><br></p></div><div><p><span>Resident Communication</span></p></div><div><ul><li><p><span>Respond to resident inquiries through phone, email, text, and AppFolio.</span></p></li></ul></div><div><ul><li><p><span>Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions.</span></p></li></ul></div><div><ul><li><p><span>Follow up with residents until concerns are resolved.</span></p></li></ul></div><div><ul><li><p><span>Document all resident interactions in AppFolio.</span></p></li></ul></div><div><p></p></div><div><p><span>Portfolio Support</span></p></div><div><ul><li><p><span>Serve as the dedicated operational support for assigned portfolios.</span></p></li></ul></div><div><ul><li><p><span>Assist Property Managers with administrative responsibilities.</span></p></li></ul></div><div><ul><li><p><span>Monitor daily portfolio tasks and ensure timely completion.</span></p></li></ul></div><div><ul><li><p><span>Coordinate with onsite teams to resolve resident concerns.</span></p></li></ul></div><div><p></p></div><div><p><span>Move-In Coordination</span></p></div><div><ul><li><p><span>Monitor upcoming move-ins.</span></p></li></ul></div><div><ul><li><p><span>Review resident ledgers before move-in.</span></p></li></ul></div><div><ul><li><p><span>Verify lease completion and required documentation.</span></p></li></ul></div><div><ul><li><p><span>Ensure move-in instructions are complete.</span></p></li></ul></div><div><ul><li><p><span>Coordinate with PMs and Leasing teams regarding unit readiness.</span></p></li></ul></div><div><ul><li><p><span>Follow up on missing keys, lockbox access, inspections, and move-in issues.</span><br><br><span>Lease Renewals</span></p><div><ul><li><p><span>Track upcoming lease expirations.</span></p></li></ul></div><div><ul><li><p><span>Conduct renewal outreach.</span></p></li></ul></div><div><ul><li><p><span>Update renewal trackers.</span></p></li></ul></div><div><ul><li><p><span>Document resident intentions.</span></p></li></ul></div><div><ul><li><p><span>Follow up on unsigned renewal agreements.</span></p></li></ul></div><div><ul><li><p><span>Coordinate with Property Managers regarding renewal decisions.</span></p></li></ul></div><div><p></p></div><div><p><span>Delinquency Management</span></p></div><div><ul><li><p><span>Review delinquency reports.</span></p></li></ul></div><div><ul><li><p><span>Conduct resident outreach using approved communication templates.</span></p></li></ul></div><div><ul><li><p><span>Track payment promises.</span></p></li></ul></div><div><ul><li><p><span>Update delinquency notes.</span></p></li></ul></div><div><ul><li><p><span>Escalate accounts requiring PM review.</span></p></li></ul></div><div><p></p></div><div><p><span>Maintenance Coordination</span></p></div><div><ul><li><p><span>Monitor assigned work orders.</span></p></li></ul></div><div><ul><li><p><span>Follow up on aging work orders.</span></p></li></ul></div><div><ul><li><p><span>Provide residents with maintenance status updates.</span></p></li></ul></div><div><ul><li><p><span>Verify completion with residents when requested.</span></p></li></ul></div><div><ul><li><p><span>Escalate delayed or unresolved work orders.</span></p></li></ul></div><div><ul><li><p><span>Coordinate with Property Managers and Maintenance teams.</span></p></li></ul></div><div><p></p></div><div><p><span>Documentation</span></p></div><div><ul><li><p><span>Maintain accurate AppFolio notes.</span></p></li></ul></div><div><ul><li><p><span>Update resident records.</span></p></li></ul></div><div><ul><li><p><span>Maintain communication history.</span></p></li></ul></div><div><ul><li><p><span>Track follow-up activities.</span></p></li><li><p><span>Document escalations.</span><br><br><span>Resident Retention</span></p><div><p><span>Support initiatives that improve resident satisfaction by:</span></p></div><div><ul><li><p><span>Maintaining proactive communication.</span></p></li></ul></div><div><ul><li><p><span>Following up after maintenance.</span></p></li></ul></div><div><ul><li><p><span>Supporting lease renewals.</span></p></li></ul></div><div><ul><li><p><span>Assisting with resident concerns.</span></p></li></ul></div><div><ul><li><p><span>Coordinating move-ins.</span></p></li></ul></div><div><ul><li><p><span>Ensuring timely follow-up.</span></p></li></ul></div><div><p></p></div><div><p><span>Operational Support</span></p></div><div><p><span>The RSS provides administrative support including:</span></p></div><div><ul><li><p><span>AppFolio updates</span></p></li></ul></div><div><ul><li><p><span>CRM management</span></p></li></ul></div><div><ul><li><p><span>Inbox management</span></p></li></ul></div><div><ul><li><p><span>Executive operational projects</span></p></li></ul></div><div><ul><li><p><span>Reporting</span></p></li></ul></div><div><ul><li><p><span>Portfolio audits</span></p></li></ul></div><div><ul><li><p><span>Process documentation</span></p></li></ul></div><div><ul><li><p><span>Special projects assigned by Operations Leadership</span><br><br><span>Collaboration</span></p><div><p><span>Works closely with:</span></p></div><div><ul><li><p><span>Property Managers</span></p></li></ul></div><div><ul><li><p><span>Regional Managers</span></p></li></ul></div><div><ul><li><p><span>Leasing Support Specialists</span></p></li></ul></div><div><ul><li><p><span>Resident Care Specialists</span></p></li></ul></div><div><ul><li><p><span>Maintenance Coordinators</span></p></li></ul></div><div><ul><li><p><span>Accounting</span></p></li></ul></div><div><ul><li><p><span>Executive Leadership</span><br><br><span>Collaboration</span></p><div><p><span>Works closely with:</span></p></div><div><ul><li><p><span>Property Managers</span></p></li></ul></div><div><ul><li><p><span>Regional Managers</span></p></li></ul></div><div><ul><li><p><span>Leasing Support Specialists</span></p></li></ul></div><div><ul><li><p><span>Resident Care Specialists</span></p></li></ul></div><div><ul><li><p><span>Maintenance Coordinators</span></p></li></ul></div><div><ul><li><p><span>Accounting</span></p></li></ul></div><div><ul><li><p><span>Executive Leadership</span></p></li></ul></div><div><p></p></div><div><p><span>Required Skills</span></p></div><div><ul><li><p><span>Strong customer service skills</span></p></li></ul></div><div><ul><li><p><span>Excellent verbal and written communication</span></p></li></ul></div><div><ul><li><p><span>Strong organizational skills</span></p></li></ul></div><div><ul><li><p><span>Time management</span></p></li></ul></div><div><ul><li><p><span>Problem-solving</span></p></li></ul></div><div><ul><li><p><span>Attention to detail</span></p></li></ul></div><div><ul><li><p><span>Ability to multitask</span></p></li></ul></div><div><ul><li><p><span>Ability to prioritize workload</span></p></li></ul></div><div><ul><li><p><span>Team collaboration</span></p></li></ul></div><div><p></p></div><div><p><span>Preferred Experience</span></p></div><div><ul><li><p><span>Property Management experience</span></p></li></ul></div><div><ul><li><p><span>Resident Services</span></p></li></ul></div><div><ul><li><p><span>Customer Service</span></p></li></ul></div><div><ul><li><p><span>AppFolio experience preferred</span></p></li></ul></div><div><ul><li><p><span>Fair Housing knowledge</span></p></li></ul></div><div><ul><li><p><span>Maintenance coordination experience is a plus</span></p></li></ul></div><div><p></p></div><div><p><span>Systems & Software</span></p></div><div><ul><li><p><span>AppFolio</span></p></li></ul></div><div><ul><li><p><span>Microsoft Office</span></p></li></ul></div><div><ul><li><p><span>Google Workspace</span></p></li></ul></div><div><ul><li><p><span>Microsoft Teams</span></p></li></ul></div><div><ul><li><p><span>Outlook</span></p></li></ul></div><div><ul><li><p><span>CRM platforms</span></p></li></ul></div><div><ul><li><p><span>Phone systems (Maynard, 3CX, or similar)</span><br><br><span>Key Performance Expectations</span></p><div><ul><li><p><span>Timely resident communication</span></p></li></ul></div><div><ul><li><p><span>Complete and accurate documentation</span></p></li></ul></div><div><ul><li><p><span>Consistent follow-up on assigned tasks</span></p></li></ul></div><div><ul><li><p><span>Timely escalation of issues</span></p></li></ul></div><div><ul><li><p><span>Strong collaboration with PMs, LSS, RCS, and onsite teams</span></p></li></ul></div><div><ul><li><p><span>High-quality resident experience</span></p></li></ul></div><div><ul><li><p><span>Portfolio accountability</span></p></li></ul></div><div><ul><li><p><span>Operational efficiency</span></p></li></ul></div><div><p></p></div><div><p><span>Core Competencies</span></p></div><div><ul><li><p><span>Resident-focused</span></p></li></ul></div><div><ul><li><p><span>Ownership mindset</span></p></li></ul></div><div><ul><li><p><span>Accountability</span></p></li></ul></div><div><ul><li><p><span>Communication</span></p></li></ul></div><div><ul><li><p><span>Collaboration</span></p></li></ul></div><div><ul><li><p><span>Initiative</span></p></li></ul></div><div><ul><li><p><span>Continuous improvement</span></p></li></ul></div><div><ul><li><p><span>Professionalism</span></p></li></ul></div><div><ul><li><p><span>Adaptability</span></p></li></ul></div></li></ul></div></li></ul></div></li></ul></div></li></ul></div></li></ul></div>

Apply Now

Remote Opportunity

Resident Support Specialist

Join Arboreal Management as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Resident Support Specialist

Arboreal Management

Full Time

2 months ago

The Resident Support Specialist (RSS) serves as the remote operational counterpart to onsite Property Managers by providing proactive administrative, resident communication, and portfolio support across multiple communities.

United States

Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Job Description

The RSS focuses on resident retention, portfolio health, operational follow-up, and process execution by managing resident communication, lease renewals, delinquency outreach, move-in coordination, maintenance follow-up, documentation, and administrative tasks.

This role works closely with Property Managers (PMs), Leasing Support Specialists (LSS), Resident Care Specialists (RCS), Regional Managers (RM), and Maintenance teams to ensure a seamless resident experience while maintaining operational efficiency.

Primary Responsibilities

Resident Communication

Respond to resident inquiries through phone, email, text, and AppFolio.

Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions.

Follow up with residents until concerns are resolved.

Document all resident interactions in AppFolio.

Portfolio Support

Serve as the dedicated operational support for assigned portfolios.

Assist Property Managers with administrative responsibilities.

Monitor daily portfolio tasks and ensure timely completion.

Coordinate with onsite teams to resolve resident concerns.

Move-In Coordination

Monitor upcoming move-ins.

Review resident ledgers before move-in.

Verify lease completion and required documentation.

Ensure move-in instructions are complete.

Coordinate with PMs and Leasing teams regarding unit readiness.

Follow up on missing keys, lockbox access, inspections, and move-in issues.

Lease Renewals
- Track upcoming lease expirations.
- Conduct renewal outreach.
- Update renewal trackers.
- Document resident intentions.
- Follow up on unsigned renewal agreements.
- Coordinate with Property Managers regarding renewal decisions.
Delinquency Management
- Review delinquency reports.
- Conduct resident outreach using approved communication templates.
- Track payment promises.
- Update delinquency notes.
- Escalate accounts requiring PM review.
Maintenance Coordination
- Monitor assigned work orders.
- Follow up on aging work orders.
- Provide residents with maintenance status updates.
- Verify completion with residents when requested.
- Escalate delayed or unresolved work orders.
- Coordinate with Property Managers and Maintenance teams.
Documentation
- Maintain accurate AppFolio notes.
- Update resident records.
- Maintain communication history.
- Track follow-up activities.
- Document escalations.
  
  Resident Retention
  Support initiatives that improve resident satisfaction by:
  - Maintaining proactive communication.
  - Following up after maintenance.
  - Supporting lease renewals.
  - Assisting with resident concerns.
  - Coordinating move-ins.
  - Ensuring timely follow-up.
  Operational Support
  The RSS provides administrative support including:
  - AppFolio updates
  - CRM management
  - Inbox management
  - Executive operational projects
  - Reporting
  - Portfolio audits
  - Process documentation
  - Special projects assigned by Operations Leadership
    
    Collaboration
    Works closely with:
    Property Managers
    Regional Managers
    Leasing Support Specialists
    Resident Care Specialists
    Maintenance Coordinators
    Accounting
    Executive Leadership
    
    Collaboration
    Works closely with:
    Property Managers
    Regional Managers
    Leasing Support Specialists
    Resident Care Specialists
    Maintenance Coordinators
    Accounting
    Executive Leadership
    Required Skills
    Strong customer service skills
    Excellent verbal and written communication
    Strong organizational skills
    Time management
    Problem-solving
    Attention to detail
    Ability to multitask
    Ability to prioritize workload
    Team collaboration
    Preferred Experience
    Property Management experience
    Resident Services
    Customer Service
    AppFolio experience preferred
    Fair Housing knowledge
    Maintenance coordination experience is a plus
    Systems & Software
    AppFolio
    Microsoft Office
    Google Workspace
    Microsoft Teams
    Outlook
    CRM platforms
    Phone systems (Maynard, 3CX, or similar)
    
    Key Performance Expectations
    Timely resident communication
    Complete and accurate documentation
    Consistent follow-up on assigned tasks
    Timely escalation of issues
    Strong collaboration with PMs, LSS, RCS, and onsite teams
    High-quality resident experience
    Portfolio accountability
    Operational efficiency
    Core Competencies
    Resident-focused
    Ownership mindset
    Accountability
    Communication
    Collaboration
    Initiative
    Continuous improvement
    Professionalism
    Adaptability

Skills

Customer Service

Verbal communication

Written Communication

Organizational Skills

Time Management

Problem Solving

Attention to Detail

Multitasking

Ready to Apply?

Join Arboreal Management today

Posted 2 months ago

More Engineering roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Mortgage Processor

American National Bank & Trust

Full Time

13 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

15 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

17 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

16 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

16 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Channel Account Manager

CoreView

Full Time

17 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

17 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

17 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

17 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

17 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

17 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

18 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more

Technical Program Manager – SAP Signavio

Tech Mahindra (America's) Inc

Full Time

$120k - $160k

18 hours ago

Technical Program Manager – SAP Signavio Location: Remote US Employment: Full Time We are looking for an experienced Technical Program Manager (TPM) – SAP Signavio to lead enterprise process transformation initiatives within our clients’ ecosystem.

United States

Operations

Senior

Technical Program Management

BPMN 2.0

Process Mining

+5 more

Senior Editor, Conferences & Events

Bionews, Inc.

Full Time

18 hours ago

<h1>About the Role</h1><p>Bionews is looking for a Senior Editor to build and lead the editorial strategy and content programming across live and virtual rare disease conferences and events.

United States

Engineering

Backend Engineering

Senior

Editorial strategy

Journalism

Project Management

+5 more

Key Account Manager NA

Yuno

Full Time

18 hours ago

Remote, North America, Full Time, Individual Contributor, +3 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

Engineering

Backend Engineering

Mid

Key Account Management

Customer Success

Enterprise relationship management

+5 more