Customer Care Representative at ASAHI INTECC USA INC
United States
<p>Description</p><p> <strong> Essentials Job Functions:</strong></p><p><br/></p><p>· Handle a high volume of inbound and outbound phone calls to assist customers with orders, deliveries, pricing, and general inquiries.</p><p>· Take customer orders accurately over the phone and ensure all details are entered correctly</p><p>· Coordinate closely with the Order Fulfillment Team and Sales Team to ensure orders are processed with correct pricing, shipment method and timelines.</p><p>· Process and resolve product returns, ensuring proper documentation and follow through</p><p>· On occasion, contact customers regarding past due balances in professional and respectful manner</p><p>· Actively listen to customers, identify needs, and provide clear, timely solutions</p><p>· Maintain accurate records and notes in internal systems</p><p><br/></p><p>Requirements</p><p> <strong> Required Skills and Behaviors:</strong></p><p><br/></p><p>· Comfortable being on the phone for most of the workday, with professional, calm, and confident behavior</p><p>· Able to manage workload independently, stay productive without constant supervision.</p><p>· Demonstrate a professional work ethic, including reliability, punctuality, and attention to detail</p><p>· Able to adapt to different customer situations and priorities</p><p>· Excellent verbal and written communication skills</p><p>· Reasonable proficiency in Microsoft Office, especially Excel</p><p>· Ability to learn new software quickly (Asahi will provide training)</p><p>· Previous experience in customer service</p>
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