Trainer Contact Center at Ascension

United States

$54.307k - $75.701k

<h2>Your future role at a glance</h2> <p><strong>Location: </strong>Remote</p> <p><strong>Department: </strong>Ascension Contact Center</p> <p><strong>Schedule: </strong>Day Shift | Full Time</p> <p><strong>Salary:</strong> $54,307-$75,701 per year</p> <p>#ACC</p> <p>#LI-Remote</p> <h2>How you'll make an impact in this role</h2> <ul> <li>Facilitate training and provide hands on support,, including New Hire Training, advanced skill development, and ongoing upskilling programs.</li> <li>Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure Care Navigators have the required knowledge</li> <li>Handle phone calls (up to 40% time) to maintain current knowledge of system changes, workflows, and best practices.</li> <li>Provide performance reports and insights on new hires and training challenges to Market Managers and Supervisors.</li> </ul> <h2>What minimum qualifications you'll need</h2> <p>Education:</p> <ul> <li>High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.</li> <li>2 years of leadership or management experience preferred.</li> </ul> <h2>What additional requirements you'll need</h2> <ul> <li>One or more years working in a training or teaching environment&nbsp;</li> <li>Strong facilitation skills with the ability to engage and motivate learners</li> </ul> <h2>Life at Ascension: Where purpose meets opportunity</h2> <p>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.</p> <h2>Equal employment opportunity employer</h2> <p> Equal employment opportunity employer </p> <p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.</p> <p> Fraud prevention notice </p> <p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p> <p> E-Verify statement </p> <p>Employer participates in the Electronic Employment Verification Program. Please click here for more information.</p> <p>&nbsp;</p> <h2>Benefits</h2> <p>Paid time off (PTO)Various health insurance options &amp; wellness plansRetirement benefits including employer match plansLong-term &amp; short-term disabilityEmployee assistance programs (EAP)Parental leave &amp; adoption assistanceTuition reimbursementWays to give back to your community</p> <p>&nbsp;</p> <p><em>Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.</em></p>