Client Success Manager at Aspirion

United States

Description For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor. The Client Success Manager provides premium client support through account management, denied claim recovery, and complex claims investigations to assigned clients. Builds and maintains effective relationships with clients, assesses client needs, and serves as a liaison between clients and operations. Key Responsibilities Build and manage ongoing professional relationships with clients and stakeholders. Ensure we maintain relationships at multiple levels within the client. Provide insights to help drive consistent account placements from assigned clients. Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive. Organize training for clients by assessing their needs and communicating with both client and Aspirion departments. Communicate with clients to resolve escalated processing/protocol issues. Conduct monthly operational reviews and quarterly business reviews with clients, on site if client preference. Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution. Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided. Provide regular updates to clients regarding Aspirion’s contribution to their revenue. Analyze trends and report on key performance indicators. Identify and assess client needs to exceed expectations. Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality. Maintain HIPAA certification and compliance. Provides client with feedback of systemic account issues. Draft and send client visit memo to client detailing issues discussed and resolved during visits. Include Aspirion success stories in memo. Ensures any account projects are being worked in a timely fashion (e.g., provider relations spreadsheets, billing projects, etc.). Creates process for obtaining information and resolving issues with client. Create Processes and Protocols document for Aspirion Team to follow and review. Requests system access credentials and assist with system access issues. All other duties as assigned to maintain company standards and client protocols. Performs other related duties as assigned. Requirements Problem solver with the ability to identify issues, provide feedback and follow-up to resolution. Strong interpersonal, written, and oral communication skills. Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy. Ability to establish and maintain cooperative working relationships with colleagues. Perform effectively in environments with frequent workload changes and competing demands. Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment Proficient in Microsoft Office Critical thinking skills Social perceptiveness and emotional intelligence Confidence in communicating effectively with Executive level professionals General understanding of medical billing and denials management Track record of high performance Education and Experience Bachelor's degree required Minimum of 2 years of responsible client management experience preferred Minimum of 2 years of denials management experience preferred Benefits At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.Must reside in the United States within one of the states listed below:Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, West Virginia, and Wyoming. AAP/EEO Statement Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.