Professional Services Manager, Fleet Vehicle Intelligence Product at Axon

United States

$75.525k - $120.84k

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Professional Services Manager (PSM) supporting Axon's Vehicle Intelligence (VI) solutions, you will serve as a technical deployment expert responsible for delivering successful Automated License Plate Recognition (ALPR) trials and pilot programs for public safety agencies across the United States. This is a customer-facing, field-based role focused on the installation, configuration, validation, and support of Axon's Vehicle Intelligence technologies. You will work directly with law enforcement agencies, technical stakeholders, and internal teams to ensure customers experience the full value of Axon's ALPR solutions through exceptional technical execution and customer enablement. You will play a critical role in helping agencies evaluate Vehicle Intelligence technology while providing valuable feedback that helps shape the future of Axon's products and deployment processes. What You’ll Do Location: Remote in the US Travel: 100% Reports to: Senior Manager, Professional Services Install, configure, validate, and support Axon's Vehicle Intelligence and ALPR technologies during customer trials, pilots, and deployment activities. Serve as the onsite technical lead for Vehicle Intelligence evaluations, ensuring successful implementation and operation of all trial equipment. Conduct customer onboarding and technical training for agency administrators, technical contacts, and end users. Troubleshoot hardware, software, networking, cellular connectivity, and system integration issues in field environments. Validate system performance and ensure trial environments meet established technical requirements and success criteria. Collaborate closely with Professional Services Managers, Solutions Engineers, Sales teams, and Customer Success teams to support successful customer evaluations. Create and maintain accurate deployment documentation, site assessments, network diagrams, installation records, and post-trial reports. Engage directly with technical and operational stakeholders including Chiefs of Police, Sheriffs, Command Staff, IT Directors, Real Time Crime Center personnel, and program managers. Identify and escalate product issues, enhancement opportunities, and customer feedback to Product Management and Engineering teams. Provide recommendations that improve deployment quality, customer experience, and operational scalability. Support the evolution of Axon's Vehicle Intelligence deployment processes and best practices. Maintain regular and predictable attendance. Perform additional duties as assigned. What You Bring 5+ years of experience deploying, configuring, supporting, or administering technology solutions in public safety, transportation, physical security, or related industries. 3+ years of hands-on experience with Automated License Plate Recognition (ALPR) systems. Experience deploying, configuring, and supporting fixed-position ALPR camera systems. Strong troubleshooting skills involving networking, cellular communications, hardware, software, and field-installed technology systems. Experience working directly with public safety agencies and understanding law enforcement operational workflows. Strong verbal and written communication skills with the ability to engage stakeholders at all organizational levels. Ability to work independently with minimal supervision in fast-paced field environments. Ability to travel extensively throughout the United States. Ability to stand, bend, climb, and lift equipment up to 75 pounds with or without reasonable accommodation. Valid driver's license with an acceptable driving record. Experience with fixed infrastructure deployments including pole-mounted cameras, solar systems, cellular communications, and networking equipment preferred Experience with IP networking concepts including LAN, WAN, VPN, switching, routing, and wireless communications preferred Experience supporting public safety technology deployments preferred Military, law enforcement technology, transportation technology, or physical security industry experience preferred Project management or deployment management experience preferred Industry certifications such as Network+, Security+, CCNA, Cradlepoint, or equivalent is a plus Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $75,525—$120,840 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.