IT Technician I at BCTS INTERMEDIATE LLC

United States

<p>Description</p><p><strong>PRIMARY FUNCTIONS:</strong></p><p>In this role you will be expected to:</p><ul><li>Work and provide remote technical support for our child divisions across the United States.</li><li>Work in a team environment, able to follow duties assigned by the Helpdesk Operations Manager.</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.</li><li>Develop and provide technical training to end-users when asked.</li><li>Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.</li><li>Direct unresolved issues to the next level of support personnel.</li><li>Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.</li><li>Follow up with users to ensure full resolution of issues.</li><li>Deploy, install, and manage computers and other devices in accordance with corporate standards.</li><li>Play a strategic role in the on-boarding and off-boarding system, ensure that users are properly set up in the system by providing end-user account administration services (add/change/remove).</li><li>Assist with monitoring and maintaining inventory of all hardware and software in use by the company.</li><li>Travel to offices within the company for projects or special assignments.</li><li>Other related duties as required.</li></ul><p><strong>MINUMUM REQUIRMENTS:</strong></p><p>The ideal individual we are seeking needs to have a background in the Information Technology field.</p><ul><li>An associate or bachelor’s degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor’s degree.</li><li>Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.</li><li>Helpdesk Knowledge of Microsoft 365, Microsoft Intune, Share Point, Exchange, and One Drive.</li><li>Ability to complete on-job training of applications, hardware, and software.</li><li>Ability to work independently with minimal supervision when applicable.</li><li>Experience in a customer-facing role providing technical support and assistance.</li><li>Strong technical knowledge of computer systems, including hardware, software, and networking.</li><li>Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues<strong>.</strong></li></ul><p><br/></p>