Is the IT Support Specialist II position at BetterWorks Systems, Inc. fully remote?

Yes, this IT Support Specialist II position at BetterWorks Systems, Inc. is a remote position. The role is available for candidates in India.

Is this a full-time or part-time IT Support Specialist II role?

This is a full-time IT Support Specialist II position at BetterWorks Systems, Inc..

What benefits does BetterWorks Systems, Inc. offer for this position?

BetterWorks Systems, Inc. offers the following benefits: Health Insurance, Wellness Programs, Internet Stipend.

How do I apply for the IT Support Specialist II position at BetterWorks Systems, Inc.?

You can apply for this IT Support Specialist II position by clicking the "Apply Now" button on this page, which will take you to BetterWorks Systems, Inc.'s application portal.

IT Support Specialist II at BetterWorks Systems, Inc.

India

About Betterworks Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.    What You’ll Be Doing As the IT Support Specialist II for our internal IT team, you will work with IT leadership to execute a strategy that enables a simple and delightful IT experience for Betterworks employees. You will collaborate on and implement the technical roadmap for IT processes and services that help Betterworks be its most productive, with a focus on automation, simplification, and enablement. Your partnership with internal customers and vendors will be essential to re-imagining the function of IT and unleashing new ways to work with a globally distributed workforce. <ul style="margin-top: 0px; margin-bottom: 0px; text-align: justify;"> <li> Serve as the primary Tier 1 escalation point and first responder for IT functions via Slack, our ticketing system, and email — providing real-time coverage during the UK/India/US East Coast overlap window </li> <li> Triage and resolve Tier 1 incidents using our incident management tooling, escalating appropriately when an issue requires deeper technical ownership </li> <li> Directly own IT support, MDM, and patch management for Betterworks employees, ensuring quality and timely resolution </li> <li> Fully own the end-to-end laptop lifecycle working directly alongside our vendor in India </li> <li> Maintain up-to-date hardware inventory </li> <li> Monitor and identify problem trends, propose proactive and well-researched actions to prevent future occurrences </li> <li> Day-to-day administration of Okta, Google Workspace, Slack, and other corporate systems owned by IT  </li> <li> Manage all aspects of the user account lifecycle, including procedures and administration related to onboarding, offboarding, and role changes, ensuring compliance requirements are met </li> <li> Participate in a continuous improvement culture; responsible for documentation, standardization, and improvement involving people, process, technology, and helpdesk support services. Regularly update IT knowledgebase, processes, and procedures as needed </li> <li> Participate in a customer service culture; responsible for building relationships with stakeholders and end users across all departments, seeking out feedback to ensure we're satisfying the needs of the organization </li> <li> Contribute to continuous improvement within IT using service management, metrics, self-service, knowledge repositories, and other incident-prevention approaches </li> <li> Work alongside IT leadership to implement system changes and execute projects, with occasional direct exposure to wider leadership on cross-functional initiatives </li> </ul>   What’ll Help You Be Successful <ul style="margin-top: 0px; margin-bottom: 0px; text-align: justify;"> <li> You love helping people and are empathetic to customer needs </li> <li> You have the ability and desire to help others better utilize systems and software </li> <li> You have 4+ years of relevant IT experience, including hands-on experience managing both Mac and PC endpoints, utilizing MDM </li> <li> You have experience with Google Workspace and are familiar with common SaaS applications such as Okta, Zoom, Slack, and associated productivity tools </li> <li> You have exceptional communication, time management, and prioritization skills </li> <li> You're comfortable working a shifted schedule to provide real-time overlap with UK, India, and US East Coast colleagues </li> <li> You have an experimental mindset that uses data and metrics to back up assumptions and support decision-making </li> <li> You maintain a positive attitude and are a self-starter who is excited about collaborating cross-functionally. </li> </ul>   What We All Do <ul style="margin-top: 0px; margin-bottom: 0px; text-align: justify;"> <li style="font-size: 10.5pt; font-family: Roboto, sans-serif;"> All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.  </li> <li style="font-size: 10.5pt; font-family: Roboto, sans-serif;"> All employees are required to participate in information security awareness and training programs.  </li> <li style="font-size: 10.5pt; font-family: Roboto, sans-serif;"> All employees have a responsibility to handle data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.  </li> <li style="font-size: 10.5pt; font-family: Roboto, sans-serif;"> All employees have a responsibility of reporting information security incidents in accordance with information security policies and procedures.  </li> </ul>   What Makes Betterworks Unique At Betterworks, we put our people first. To support this, we’ve built a culture and benefits program that prioritize both professional growth and personal well-being: <ul> <li style="text-align: justify;"> Leadership: Our CEO, Doug Dennerline is a mission-driven leader with over 25 years of sales leadership experience, making a direct impact on the work people do every day. </li> <li style="font-size: 12pt; font-family: Arial, sans-serif; text-align: justify;"> Funding: Backed by $129 million in Series B with top tier investors, including Kleiners Perkins, Emergence Capital, and 8VC. </li> <li style="font-size: 12pt; font-family: Arial, sans-serif; text-align: justify;"> Board of Directors: Since the beginning of Betterworks, our board includes industry icons such as John Doerr (who introduced OKRs to Google), Bruce Felt (Founder of Renaissance Software and a trusted advisor to numerous private and public companies), Bing Gordon (Renowned Technology Venture Capitalist with experience on boards like Amazon, Duolingo and Zynga), Jason Green (Founder of Emergence Capital and Greenbridge Foundation) and Gaby Toledano (seasoned executive with nearly three decades of strategic HR and operations leadership at premier enterprise and consumer organizations). </li> <li style="font-size: 12pt; font-family: Arial, sans-serif; text-align: justify;"> Perks: We provide company-sponsored health, wellness, and personal accident insurance. Our remote-first culture gives you the flexibility to work from anywhere in India, with opportunities to travel and connect as a team. To support your setup, we also offer a one-time home office reimbursement and a monthly internet stipend to keep you seamlessly connected. </li> <li style="font-size: 12pt; font-family: Arial, sans-serif; text-align: justify;"> Product: Recognized by Lighthouse Research & Advisory and UNLEASH America,  Betterworks was named a 2025 HR Tech Award winner for Best Comprehensive Talent Management Solution. We also received Newsweek’s AI Impact Award for Best Outcomes in HR, 2025. </li> <li style="font-size: 12pt; font-family: Arial, sans-serif; text-align: justify;"> Mission Driven: Our mission is to provide the expertise and technology companies need to inspire, develop, and activate their workforce to achieve today’s goals while preparing for tomorrow’s challenges. </li> </ul>   <a style="text-decoration: none;" href="https://c212.net/c/link/?t=0&l=en&o=2545338-1&h=666734843&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterworks&a=connect+with+us+on+LinkedIn">Connect with us on LinkedIn</a>   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse betterworks. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global betterworks Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

Apply Now

Remote Opportunity

IT Support Specialist II

Join BetterWorks Systems, Inc. as a mid professional working remotely from India. Explore the role, benefits, and apply in one place.

IT Support Specialist II

BetterWorks Systems, Inc.

Full Time

2 weeks ago

About Betterworks Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better…

India

Engineering

Mid

IT Support

MDM

Patch Management

+5 more

Job Description

About Betterworks

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

What You’ll Be Doing

As the IT Support Specialist II for our internal IT team, you will work with IT leadership to execute a strategy that enables a simple and delightful IT experience for Betterworks employees. You will collaborate on and implement the technical roadmap for IT processes and services that help Betterworks be its most productive, with a focus on automation, simplification, and enablement. Your partnership with internal customers and vendors will be essential to re-imagining the function of IT and unleashing new ways to work with a globally distributed workforce.

Serve as the primary Tier 1 escalation point and first responder for IT functions via Slack, our ticketing system, and email — providing real-time coverage during the UK/India/US East Coast overlap window
Triage and resolve Tier 1 incidents using our incident management tooling, escalating appropriately when an issue requires deeper technical ownership
Directly own IT support, MDM, and patch management for Betterworks employees, ensuring quality and timely resolution
Fully own the end-to-end laptop lifecycle working directly alongside our vendor in India
Maintain up-to-date hardware inventory
Monitor and identify problem trends, propose proactive and well-researched actions to prevent future occurrences
Day-to-day administration of Okta, Google Workspace, Slack, and other corporate systems owned by IT
Manage all aspects of the user account lifecycle, including procedures and administration related to onboarding, offboarding, and role changes, ensuring compliance requirements are met
Participate in a continuous improvement culture; responsible for documentation, standardization, and improvement involving people, process, technology, and helpdesk support services. Regularly update IT knowledgebase, processes, and procedures as needed
Participate in a customer service culture; responsible for building relationships with stakeholders and end users across all departments, seeking out feedback to ensure we're satisfying the needs of the organization
Contribute to continuous improvement within IT using service management, metrics, self-service, knowledge repositories, and other incident-prevention approaches
Work alongside IT leadership to implement system changes and execute projects, with occasional direct exposure to wider leadership on cross-functional initiatives

What’ll Help You Be Successful

You love helping people and are empathetic to customer needs
You have the ability and desire to help others better utilize systems and software
You have 4+ years of relevant IT experience, including hands-on experience managing both Mac and PC endpoints, utilizing MDM
You have experience with Google Workspace and are familiar with common SaaS applications such as Okta, Zoom, Slack, and associated productivity tools
You have exceptional communication, time management, and prioritization skills
You're comfortable working a shifted schedule to provide real-time overlap with UK, India, and US East Coast colleagues
You have an experimental mindset that uses data and metrics to back up assumptions and support decision-making
You maintain a positive attitude and are a self-starter who is excited about collaborating cross-functionally.

What We All Do

All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.
All employees are required to participate in information security awareness and training programs.
All employees have a responsibility to handle data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.
All employees have a responsibility of reporting information security incidents in accordance with information security policies and procedures.

What Makes Betterworks Unique

At Betterworks, we put our people first. To support this, we’ve built a culture and benefits program that prioritize both professional growth and personal well-being:

Leadership: Our CEO, Doug Dennerline is a mission-driven leader with over 25 years of sales leadership experience, making a direct impact on the work people do every day.
Funding: Backed by $129 million in Series B with top tier investors, including Kleiners Perkins, Emergence Capital, and 8VC.
Board of Directors: Since the beginning of Betterworks, our board includes industry icons such as John Doerr (who introduced OKRs to Google), Bruce Felt (Founder of Renaissance Software and a trusted advisor to numerous private and public companies), Bing Gordon (Renowned Technology Venture Capitalist with experience on boards like Amazon, Duolingo and Zynga), Jason Green (Founder of Emergence Capital and Greenbridge Foundation) and Gaby Toledano (seasoned executive with nearly three decades of strategic HR and operations leadership at premier enterprise and consumer organizations).
Perks: We provide company-sponsored health, wellness, and personal accident insurance. Our remote-first culture gives you the flexibility to work from anywhere in India, with opportunities to travel and connect as a team. To support your setup, we also offer a one-time home office reimbursement and a monthly internet stipend to keep you seamlessly connected.
Product: Recognized by Lighthouse Research & Advisory and UNLEASH America, Betterworks was named a 2025 HR Tech Award winner for Best Comprehensive Talent Management Solution. We also received Newsweek’s AI Impact Award for Best Outcomes in HR, 2025.
Mission Driven: Our mission is to provide the expertise and technology companies need to inspire, develop, and activate their workforce to achieve today’s goals while preparing for tomorrow’s challenges.

Connect with us on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse betterworks. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global betterworks Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

Benefits

Health Insurance
Wellness Programs
Internet Stipend

Skills

IT Support

MDM

Patch Management

Okta

Google Workspace

Slack

Zoom

incident management

Ready to Apply?

Join BetterWorks Systems, Inc. today

Posted 2 weeks ago

More Engineering roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

Remote, Nationwide – Seeking Fundraising and External Relations Director Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives.

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Content Collection for Advertising Rescue Dogs - Volunteer (Unpaid)

Path of Hope Rescue

Part Time

6 days ago

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Position Name: Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Location: Spokane, Washington, United States Job Type: Part Time Office Setting: Fully…

United States

Marketing

Content Marketing

Entry

Content Collection

Data Organization

Communication

+5 more