Customer Success Manager, Mid Market at BioRender Inc.

United States

<div><span style="color: rgb(0, 0, 0); background-color: transparent;">At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.</span></div><div><br></div><div><span style="color: rgb(0, 0, 0); background-color: transparent;">We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀</span></div><div><br></div><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">About the Role</strong></h2><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">We're looking for an experienced, commercially minded Customer Success Manager who thrives on ownership and autonomy. This is an opportunity to help shape what great customer success looks like while driving retention, expansion, and long-term customer value.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">As a Mid-Market Customer Success Manager, you will be accountable for driving renewals, expansion, and customer outcomes while acting as a strategic partner to scientific, operational, and procurement stakeholders.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(0, 0, 0);">This role is well suited for someone who thrives in ambiguity and is comfortable working independently.</span></div><h2><br></h2><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">What You’ll Be Doing</strong></h2><div><br></div><ul><li class=""><span style="background-color: transparent;">Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.</span></li><li class=""><span style="background-color: transparent;">Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.</span></li><li class=""><span style="background-color: transparent;">Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.</span></li><li class=""><span style="background-color: transparent;">Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.</span></li><li class=""><span style="background-color: transparent;">Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.</span></li><li class=""><span style="background-color: transparent;">Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support.</span></li><li class=""><span style="background-color: transparent;">Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared.</span></li></ul><h2><br></h2><h2><strong style="background-color: transparent; color: rgb(0, 0, 0);">What You Bring to the Table</strong></h2><div><br></div><ul><li class=""><span style="background-color: transparent;">3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.</span></li><li class=""><span style="background-color: transparent;">Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.</span></li><li class=""><span style="background-color: transparent;">Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.</span></li><li class=""><span style="background-color: transparent;">Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.</span></li><li class=""><span style="background-color: transparent;">Excellent communication, organization, and prioritization skills.</span></li><li class=""><span style="background-color: transparent;">BSc or Master’s degree in Life Sciences is a plus</span></li><li class=""><span style="background-color: transparent;">Willingness to travel as needed (up to 20%)</span></li></ul><div><br></div><div><br></div><h3><strong style="color: rgb(0, 0, 0); background-color: transparent;">Why join us?</strong></h3><div><br></div><ul><li class=""><strong style="background-color: transparent;">We are mission-driven:</strong><span style="background-color: transparent;"> we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!</span></li><li class=""><strong style="background-color: transparent;">BioRender is loved by millions:</strong><span style="background-color: transparent;"> We have a world-class NPS and a community of loyal fans and users in 200+ countries!</span></li><li class=""><strong style="background-color: transparent;">Our company is backed by top investors</strong><span style="background-color: transparent;"> and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies</span></li><li class=""><strong style="background-color: transparent;">We’re remote-first</strong><span style="background-color: transparent;"> with team members across Canada and the U.S., offering you the flexibility to work from anywhere.</span></li></ul><div><br></div><div><br></div><div><span style="color: rgb(0, 0, 0); background-color: transparent;">BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. </span><span style="color: rgb(23, 24, 26);">By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.</span></div><div><br></div>