Deal Desk Manager at Bloomreach

United States

$115k - $145k

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: As a Deal Desk Manager, you will play a pivotal role in driving revenue growth and optimizing deal structures within our AMER region. You will collaborate with cross-functional teams, including Sales, Finance, Legal, and Operations, to ensure that deals are structured in a way that aligns with company goals, maximize profitability, and mitigate risks. Your analytical skills, attention to detail, and ability to navigate complex business scenarios will be crucial in this role. You will report to the Manager, AMER Deal Desk and contribute directly to the success of our GTM operations. What You Will Do: Deal Structuring and Pricing: Collaborate closely with the Sales team to craft optimal deal structures, considering customer requirements, the competitive landscape, and strategic goals. Analyze pricing models, discounting strategies, and contractual terms to ensure alignment with company pricing guidelines and profitability targets. Formulate recommendations for pricing adjustments, discounts, and terms, balancing revenue objectives with competitive positioning. Act as an SME in complex/non-standard deal requests, special pricing, operational matters, approval policies, commercial terms, and the resolution of deal-related issues and sales escalations. Revenue Optimization: Conduct thorough financial analysis of proposed deals to assess potential impact on overall revenue, margins, and cash flow. Collaborate with Sales to identify risks and opportunities associated with deal negotiation and revenue recognition. Quoting and Approval Processes: Oversee the end-to-end deal approval process, ensuring strict adherence to internal policies and guidelines. Assist in the preparation of non-standard quotes and meticulously review deal quotes, proposals, and contracts for accuracy and consistency. Collaborate with Legal and Finance teams to review contractual terms, ensuring compliance and mitigating risk. Deal Governance and Documentation: Maintain accurate and organized records of all deal-related documentation, including contracts, amendments, and communication trails. Develop and update deal playbooks, templates, and guidelines for Sales teams to streamline deal creation and approval processes. Provide guidance and training to the sales team on advanced deal desk processes, pricing guidelines, and intricate contract terms. Cross-functional Collaboration: Work closely with Sales, Finance, Legal, and Operations teams to gather necessary information, resolve issues, and provide expert guidance on deal-related matters. Collaborate with Sales Enablement to deliver comprehensive training and support on deal desk processes and tools, enhancing the overall effectiveness of the sales team. Process Improvement: Continuously evaluate and recommend improvements on Deal Desk processes, tools, and workflows for improved efficiency and scalability. What you'll need: Bachelor's degree in Business, Finance, Management, or a related field. 3-5 years of experience in a Deal Desk or Pricing Analyst role with a global sales team, in the Saas industry. Demonstrated experience demonstrating negotiation, analytical and excellent critical thinking skills working on complex deals involving in-depth gathering and evaluation of variable factors to make informed and solid deal decisions. Experience reviewing, drafting or responding to non standard contractual commercial terms Demonstrated CRM experience, preferably in Salesforce (CPQ). Strong analytical skills with the ability to gather, compile and analyse financial data and provide actionable insights. Proficiency in G-Suite and Microsoft Office Suite, particularly demonstrating advanced skill in spreadsheet (Excel/Googlesheet). Ability to think outside the box on nonstandard deal constructs providing solid deal recommendations considering risk factors and revenue recognition impacts You are perfect for this role if you: Thrive in a fast paced environment. Demonstrate proactive execution, sound business judgement and strategic focus. Excel as an outstanding communicator with meticulous attention to detail in relation to all levels of management Self-motivated with prior experience in handling intricate and complex tasks. Collaborate effectively to identify and propose solutions for system gaps and process improvements, enhancing the efficiency of workflows. Embrace a growth mindset with the ability to navigate ambiguity. Have an understanding of the sales professional’s role. Excited? Join us and transform the future of commerce experiences. The base salary range for this position is $115,000-$145,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Regional benefits: Health care including medical, dental, and vision insurance 401k Plan with employer contribution #LI-AB1 More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote