Data Services Generalist (Fully remote) at Branching Minds

United States

Who We Are & What We Do: Branching Minds’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 1,500,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps. We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world. If using innovation to reimagine education in service of equity energizes you -- join our team! The Calling: The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform. What You'll Do: Guide customers through the data onboarding process, including data integration and platform configuration. Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform. Create, execute, and adapt implementation plans to fit the unique needs of each customer. Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations. Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks. Document and track implementation processes and decisions. Act as a liaison between district partners and internal teams, advocating customer needs and providing feedback to improve processes. Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs. Resolve customer data inquiries promptly and effectively, adhering to KPI targets. Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues. Maintain accurate customer data profiles, including their systems, file formats, and integration details. Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions. Facilitate regular outreach to ensure timely data file sharing. Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication. Support customers with new integrations, changes in data-sharing, and offboarding when needed. Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users. Deliver ongoing data support for all customer segments, ensuring their needs are met effectively. Additional responsibilities may be assigned as needed. Why We Want You: 2-3 years of experience providing exceptional customer-facing data support Effectively translate data and technology concepts to a non-technical audience Highly skilled at guiding complex processes that require connecting, mapping, and understanding multiple sources and systems simultaneously. Able to effectively work through multi-step problems, processes, and tasks with a high level of organization and sharp attention to detail. Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner Love data tracking and maintenance Microsoft Excel = your happy place Have great oral, written, and interpersonal skills providing a high level of customer service Eager to enhance and grow your technical skill set Passionate about improving education and committed to equity of success for all learners Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities Lucky Us If You Have: (No biggie if you don’t) Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets Familiarity with SQL and database querying for data validation and troubleshooting Experience working with data integration tools, APIs, or SFTP file transfers Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats Interview Process: If we are a match, you can expect a total of 3 steps in the interview process after the initial application 30-minute Phone Screening 60-minute Asynchronous Skills Interview with internal teams which will include a data activity and short writing prompts 60-minute Group Interview with members of the Data Services & Implementation Teams What We Offer You: Check out our Benefits & Perks Fully remote! Base annual compensation for this role is based on experience, level of expertise, and geographic location An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students. In Our Own Words We Are... Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, “Best Idea Wins,” Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots. Our Commitment to Diversity, Equity & Inclusion At Branching Minds, a diverse, inclusive, and equitable workplace is one where everyone, regardless of their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, professional and life experiences, disabilities and abilities; feels valued and respected. We are proud to be an equal opportunity employer that is committed to continuing to create a diverse, inclusive and equitable environment. Our Commitment to People with Disabilities Branching Minds is committed to disability inclusion and to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at info@branchingminds.com E-Verify Branching Minds participates in the E-Verify program, which is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies the employment eligibility of newly hired employees by comparing information entered by the employer on the Form I-9, Employment Eligibility Verification, against records available to DHS and SSA to confirm employment eligibility. Please click the following links to learn more: E-Verify Participation; Right to Work We are proud to be Great Place To Work® Certified™.