REMOTE Client Relationship Analyst at Carrington Mortgage

United States

$65k - $85k

<p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>Come join our amazing team&nbsp;and work remote from home!</strong></span></p><p style="line-height: normal;">&nbsp;</p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">The Client Relationship Analyst will be responsible for capturing and documenting client/investor servicing requirements, creating investor presentations, performing ad hoc analysis, and assisting in loan servicing transfers, change management, process improvement and client relations activities. Work with all levels of management (including senior executive levels) and non-management staff in an effort to maintain, support and drive results with respect to mortgage servicing counterparty relationships.<span>&nbsp;</span>Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $65,000 to $85,000.</span></p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>What you'll do:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Learn all aspects of the business process, key performance drivers, and operational report metrics.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Gain expert knowledge of the operational systems and utilization within the business process.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Gather and document client/investor servicing requirements.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Participate in the initial diligence process; analyze loan portfolio data, identify delinquency rates and other key portfolio metrics.&nbsp;</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ensure required documents, approvals and instructions are in place for relationship servicing.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Consult with internal/external clients on industry or organizational changes affecting the delivery of services.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Coordinate the quality control process between investors and internal business units to ensure alignment between investor loan servicing guidelines and CMS servicing operations.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Perform loan data analysis to validate and communicate test results to client/investor or internal business unit.&nbsp;</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Analyze investor, prospective business plans and service requirements to ensure compliance with contractual requirements.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ensure account documentation is up-to-date and accurate.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Participate in project communications, training materials, and business procedures/documentation.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Coordinate with appropriate internal departments regarding client/investor instructions and process changes.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Assist with change management and process improvement.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Analyze portfolio performance and recommend opportunities for improved service delivery.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Evaluate process recommendations received from internal departments and determine appropriate corrective action.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Propose solutions for any potential reputational exposure or related service issues.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Maintain compliance with CMS policies and procedures.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Escalate issues of risk concern to management, and maintain appropriate data integrity and confidentiality.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Independently manage assigned counterparty relationship(s) with limited reliance on management.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Willingly accepts and implements direction and strives to exceed departmental standards and operational goals.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Applies critical thinking to develop solutions with problem solving skills.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Actively participate in investor presentations with Senior Management.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Perform other duties as assigned.</span></li></ul><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>What you'll need:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">High school diploma or equivalent work experience; Bachelor’s degree preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Experience in relationship management or client services within mortgage servicing or related industry preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Intermediate analytical and excel experience.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Project Management skills preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Mortgage servicing experience is preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Microsoft certification preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Excellent verbal and written communication skills</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Excellent internal/external customer facing skills</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Knowledge of various loan servicing operations preferred.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to interact with all levels of Senior Executive Management and Non-Managerial staff both externally and internally in an effort to maintain, support and drive results.<span>&nbsp;</span></span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to work in a client focused loan servicing team to consult with clients/investors and internal business units in support of loan servicing transfers and the contractual requirements of Carrington’s Counterparties, to include longstanding clients in addition to the support of new acquisitions.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to maintain high speed internet access while working remote and the ability to work in a designated office as needed.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Proficient in MS Office applications, specifically PowerPoint and Excel; specifically the use of functions, if/and/or conditional statements and Visual Basic for Applications.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Team-player with strong communication and interpersonal skills, possess a high degree of self-motivation and ability to work independently with minimal supervision.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Familiarity with MortgageServ/Fiserv or comparable system preferred</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to work in a project environment and have awareness of the project management lifecycle.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to formulate complex and comprehensive materials such as requirements documents, authoritative reports, and/or formal presentations.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to adhere to strict confidentiality requirements.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to understand complex problems and to collaborate and explore alternative solutions.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to organize, forecast and prioritize work schedules of others on long-term basis.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly and quickly.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Ability to work independently under limited supervision.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Occasional travel may be required.</span></li></ul><p style="line-height: normal;">&nbsp;</p><p style="line-height: normal;">&nbsp;</p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>Our Company:</strong></span></p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Carrington Mortgage Services&nbsp;is part of The Carrington Companies,&nbsp;which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:&nbsp;</span><a target="_blank" rel="noopener noreferrer" href="http://www.carringtonmortgage.com/"><span style="font-family: Calibri, sans-serif;">www.carringtonmortgage.com</span></a><span style="font-family: Calibri, sans-serif;">.&nbsp;</span></p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>What We Offer:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Customized training programs to help you advance your career.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Educational Reimbursement.</span></li><li style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:&nbsp;<u>carringtoncf.org.</u></span></li></ul><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">&nbsp;</span></p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;">&nbsp;&nbsp;</span></p><p style="line-height: normal;"><span style="font-family: Calibri, sans-serif;"><strong>&nbsp;Notice to all applicants: Carrington does not do interviews or make offers via text or chat.&nbsp;</strong></span></p>