Senior Manager, Business Operations at Carrum Health
United States
$155k - $175k
<p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience</strong></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. </span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Our marketplace creates massive value for all stakeholders:</span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Employers (Demand):</strong> Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Providers (Supply):</strong> Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Members (Users):</strong> A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Arial, sans-serif;"><strong><em>The salary range for this role is $155,000 - $175,000 depending on geography and level of experience, plus equity and an annual bonus.</em></strong></span></p><p></p><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><strong>You’re excited about this opportunity because you will…</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Own growth initiatives end-to-end — from framing an ambiguous problem and building the business case, through execution, to measuring impact</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Build financial models to size opportunities, evaluate trade-offs, and make the case for (or against) new growth bets to leadership</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Lead cross-functional execution: set timelines, manage dependencies and budgets, and secure buy-in from Sales, Network, Partnerships, Tech, Finance, and Ops</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Design and monitor growth experiments, using funnel and engagement data to identify what's working and what to kill </span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Partner with Product and Care teams to improve the patient experience </span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Serve as a thought partner to leadership on new markets, adjacencies, and strategic bets.</span></p></li></ul><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><strong>We’re excited about you because you have…</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>5+ years of experience in strategy, growth, or operations, ideally in healthcare; MBA preferred </em></span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>Demonstrated first-principles problem-solving — you can take a vague, unstructured problem ("should we enter X market," "why is conversion dropping") and break it into a rigorous, testable framework without a playbook to follow</em></span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>Financial modeling fluency — you can build a model from scratch in Excel/Sheets (unit economics, ROI, sensitivity analysis) to support a strategic recommendation, not just read one someone else built</em></span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>Strong SQL or equivalent hands-on data skills — you pull and interpret your own data rather than waiting on analytics</em></span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>A track record of independent execution — you've taken an initiative from idea to shipped result with minimal oversight, managing your own cross-functional plan and timeline</em></span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><em>Excellent written and verbal communication — you can write the one-pager that gets an exec team aligned in one read</em></span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Entrepreneurial and resourceful — you’re a problem solver.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>Why you’ll love working with us...</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. </span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We carve out time to celebrate our successes and have fun. <strong>We’re a remote-first company with employees all over the United States.</strong> We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. </span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>Other benefits</strong>:</span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Stock option plan and performance bonus for eligible employees</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Flexible schedules and remote work</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Chicago and San Francisco offices available as an option</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Flexible PTO, within reason</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Summer Fridays (sign off @ 1pm local time)</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Annual holiday shutdown in December</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Paid parental leave</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Health, vision, and dental insurance</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Employee Assistance Programs (EAP)</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">401K retirement plan</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>About Carrum</strong></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>carrumhealth.com</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">.</span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">The impact of our platform has been validated by a landmark </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>RAND Corporation study</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">, honored with prestigious </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>awards </u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.hbs.edu/faculty/Pages/item.aspx?num=51867"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>case study</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">As a recognized digital health leader, Carrum is frequently covered by national media, including <em>Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report</em>. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><em>Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. </em></span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>A Note on Recruitment Safety:</strong> To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an <strong>@</strong></span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>carrumhealth.com</strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;"> email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at</span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers"><span style="font-size: 10pt; font-family: Georgia, serif;"> <strong><u>carrumhealth.com/careers</u></strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">. If you are unsure about the legitimacy of a communication, please verify it via </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="mailto:talent@carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>talent@carrumhealth.com</strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">.</span></p>
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