Team Leader, ERM Customer Success Americas at Check Point Software Technologies
United States
<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg spl-wysiwyg"><p><strong>Cyberint</strong>, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by <strong>Check Point</strong> and is looking for a <strong>Customer Success Team Leader</strong> to bolster our Customer Success team.</p><p>If you're driven by the challenge of enhancing the team and our cybersecurity solutions and fostering client relationships, we invite you to apply now!</p><p>Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="responsibilities"><ul><li>Manage a team of CSM's across the Americas</li><li>Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals</li><li>Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization</li><li>Champion customers' interests, influencing product direction and enhancements</li><li>Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings</li><li>Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth</li><li>Spearhead internal process enhancements tailored to customer requirements</li><li>Gather and channel customer feedback, reinforcing their voice within Cyberint's framework</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="qualifications"><ul><li>Minimum of 6 years in a customer-centric role within B2B sectors</li><li>Comprehensive understanding of the cybersecurity landscape</li><li>4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments</li><li><strong>3-4 years of Team Leadership experience</strong></li><li>Bachelor's degree in Engineering or a relevant discipline</li><li>Prior experience in account management and/or commercial roles</li><li>Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)</li><li><strong>Bi-lingual w/Spanish is considered a distinct advantage</strong></li></ul><p>Must be eligible to work in the United States without sponsorship from an employer now or in the future. </p><p>EOE M/F/Veterans/Disabled</p><p>LI-GU1</p></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg spl-wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section><li class="job-detail">Referral Category: Standard Position</li><li class="job-detail">CP Department: Exposure Management</li><li class="job-detail">Office Location: Texas, US Remote</li><li class="job-detail">Career site Category: External Risk Management</li>
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