Client Success Manager at Claritev

United States

$100k - $120k

<p>At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive <em>to <strong>bend the cost curve in healthcare</strong></em> for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.</p> <p> </p> <p>Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!</p> <p> </p> <strong>JOB SUMMARY:</strong> The Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving.   <strong>JOB ROLES AND RESPONSIBILITIES:</strong> <ul> <li><strong>Client Relationship Management:</strong> Build and maintain strong relationships with stakeholders across healthcare provider organizations, serving as a trusted point of contact.</li> <li><strong>Onboarding &amp; Adoption:</strong> Support new client onboarding and training, ensuring effective use and ongoing adoption of our technology solutions.</li> <li><strong>Performance &amp; Insights:</strong> Monitor client performance metrics and usage data to identify trends, risks, and opportunities for improvement.</li> <li><strong>Issue Management:</strong> Coordinate timely resolution of client issues and escalations by partnering closely with internal teams.</li> <li><strong>Client Advocacy:</strong> Gather and communicate client feedback to product and operational teams to inform enhancements and roadmap priorities.</li> <li><strong>Reporting:</strong> Prepare and present regular updates on client status, performance, and satisfaction to internal and external stakeholders.</li> <li><strong>Process Improvement:</strong> Contribute to developing best practices, tools, and processes that elevate the overall client experience.</li> <li><strong>Business &amp; Market Insight:</strong> Identify customer needs and expectations, monitor competitive dynamics, and collaborate with clients on tailored strategies.</li> <li><strong>Cross Functional Collaboration:</strong> Work seamlessly across departments to ensure alignment and deliver a cohesive client experience.</li> <li><strong>Compliance:</strong> Ensure adherence to HIPAA and internal data protection standards; this role is designated as High Risk due to PHI exposure.</li> <li><strong>Values &amp; Flexibility:</strong> Demonstrate commitment to the Company’s core values and perform additional duties as needed to support organizational goals.</li> </ul> <strong><span>Qualifications</span></strong> <strong>JOB REQUIREMENTS (Education, Experience, and Training):</strong> <ul> <li>Must have 5+ years of experience i<strong>n client success, account management, or a related role within the healthcare payor or technology industry. </strong></li> <li>Familiarity with healthcare technology and ability to learn new tools and systems (salesforce).</li> <li>Strong understanding of the healthcare provider landscape, including key challenges and opportunities.</li> <li>Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.</li> <li>Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution.<br/>Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.</li> <li>Ability to analyze data and metrics to drive decision-making and demonstrate value to clients.</li> <li>Ability to qualify leads and some sales experience is preferred.</li> <li>Bachelor's degree in Business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred.</li> </ul> <strong><u>COMPENSATION</u></strong> <p>The salary range for this position is $100K to $120K.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.</p> <p> </p> <p><strong>BENEFITS</strong></p> <p>We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.</p> <p> </p> <p>Your benefits will include:</p> <ul> <li>Medical, dental and vision coverage with low deductible &amp; copay</li> <li>Life insurance</li> <li>Short and long-term disability</li> <li>Paid Parental Leave</li> <li>401(k) + match</li> <li>Employee Stock Purchase Plan</li> <li>Generous Paid Time Off – accrued based on years of service <ul> <li>WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service</li> </ul> </li> <li>10 paid company holidays</li> <li>Tuition reimbursement</li> <li>Flexible Spending Account</li> <li>Employee Assistance Program</li> <li>Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.</li> </ul> <p><strong>EEO STATEMENT</strong></p> <p>Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations.  Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.  If you would like more information on your EEO rights under the law, please <a href="https://cdn.complyright.com/Email_Images/PosterGuard/2022/PDF/22-088_EEOC_KnowYourRights_10_20.pdf">click here</a>.</p> <p> </p> <p><strong>APPLICATION DEADLINE</strong></p> <p>We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.</p> <p> </p> <p>#LI – VG1</p>