Laboratory Support Consultant at Claritev
United States
<span>At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.</span> <span>Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!</span> <p><span>Job Summary:</span></span><span> </span></span></p> <p><span>Serve as Laboratory Subject Matter Expert responsible for maintenance and management of Oracle Health Millennium laboratory solutions. </span><span>This role ensures laboratory systems are running optimally and support user workflows.</span><span> Responsibility includes monitoring of application health, implementation of change requests, and overall support for laboratory systems.</span></span><span> </span></span></p> <p><span> </span></p> <p><span>Job Roles and Responsibilities:</span></span><span> </span></span></p> <ul> <li><span>Act as lead on support team responsible for overall laboratory system performance</span></span><span> </span></span></li> </ul> <ul> <li><span>Monitor for Flashes and Code Releases</span></span><span> </span></span></li> </ul> <ul> <li><span>Provide guidance to client on recent releases and best practices for tool configuration</span></span><span> </span></span></li> </ul> <ul> <li><span>Review and implement change requests </span><span>in accordance with</span><span> best practices and client standards</span></span><span> </span></span></li> </ul> <ul> <li><span>Provide support for troubleshooting incidents escalated by Tier 1 Help Desk</span></span><span> </span></span></li> </ul> <ul> <li><span>Monitor laboratory systems configurations for health and performance</span></span><span> </span></span></li> </ul> <p><span> </span></p> <p><span>Job Scope:</span></span><span> </span></span></p> <p><span>The Laboratory Support Lead is the primary subject matter expert for the Oracle Health Millennium laboratory applications. This role </span><span>is responsible for</span><span> the overall performance and configuration of laboratory applications. The person in this role must understand design and configuration, as well as troubleshooting and maintenance. The support lead works with internal and external sources under minimal direction and uses independent judgement to make decisions and complete tasks.</span></span><span> </span></span></p> <strong><span>Qualifications</span></strong> <strong>JOB REQUIREMENTS (Education, Experience, and Training):</strong> <br/>* Minimum Bachelor's Degree, or 7 equivalent years of related experience.<br/>* 7+ years of experience with Oracle Health (Cerner Millennium) EHR applications, with a strong track record of delivering successful products.<br/>* Strong analytical, problem-solving, and decision-making skills with a proactive approach to identifying and solving challenges<br/>* Excellent communication and stakeholder management abilities, including the ability to present ideas clearly and respond to inquiries effectively.<br/>* Knowledge of Healthcare industry and understanding all major workflows associated with specific Oracle Health EHR solutions.<br/>* Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment.<br/>* Proven ability to coordinate and collaborate across multiple teams or departments.<br/>* Skilled in building positive working relationships across various levels and functions.<br/>* Effective at fostering trust and rapport with both internal and external stakeholders.<br/>* Dedicated to delivering high-quality service and ensuring timely resolution of issues.<br/>* Strategic thinker who understands broader business goals and takes initiative to drive value.<br/>* Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office<br/>* Ability to work independently as well as part of a team<br/>* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone. <p><span><strong><u>COMPENSATION</u></strong></span></p> <p><span>The salary range for this position is $120-150K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. </span></p> <p><span><em> </em></span></p> <p><span><strong>BENEFITS </strong></span></p> <p><span>We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.</span></p> <p><span> </span></p> <p><span>Your benefits will include:</span></p> <ul> <li><span>Medical, dental and vision coverage with low deductible & copay</span></li> <li><span>Life insurance</span></li> <li><span>Short and long-term disability</span></li> <li><span>Paid Parental Leave</span></li> <li><span>401(k) + match</span></li> <li><span>Employee Stock Purchase Plan</span></li> <li><span>Generous Paid Time Off – accrued based on years of service </span> <ul> <li><span>WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service</span></li> </ul> </li> <li><span>10 paid company holidays</span></li> <li><span>Tuition reimbursement</span></li> <li><span>Flexible Spending Account</span></li> <li><span>Employee Assistance Program</span></li> <li><span>Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.</span></li> </ul> <p><span> </span></p> <p><span><strong>EEO STATEMENT</strong></span></p> <p><span>Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please <a href="https://cdn.complyright.com/Email_Images/PosterGuard/2022/PDF/22-088_EEOC_KnowYourRights_10_20.pdf">click here</a>.</span></p> <p><span> </span></p> <p><span><strong>APPLICATION DEADLINE</strong></span></p> <p><span>We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.</span></p> <p><span> </span></p> <p><span>#LI–PS1</span></p>
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