Is the Service Advisor position at Claritev fully remote?

Yes, this Service Advisor position at Claritev is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Service Advisor role?

This is a full-time Service Advisor position at Claritev.

What are the main requirements for the Service Advisor role?

Key requirements include: Provide quality customer service while effectively responding to inquiries from customers., Document all cases according to established policies and procedures., Meet or exceed customer expectations regarding quality and service levels., and more.

How do I apply for the Service Advisor position at Claritev?

You can apply for this Service Advisor position by clicking the "Apply Now" button on this page, which will take you to Claritev's application portal.

Service Advisor at Claritev

United States

Healthcare Customer Service Advisor At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY Service Advisor – work from home Inbound Call Center - $19.00/hour Remote positions This position provides quality customer service while effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures. To meet or exceed customer expectations regarding quality and service levels expectations. You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner. <ul> <li>You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:</li> <ul> <li>8:00 am and 8:00 pm ET</li> <li>7:00 am and 7:00 pm CT, or</li> <li>6:00 am and 6:00 pm MT. </li> </ul> <li>Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.</li> <li>Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance. </li> <li>We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. </li> <li>We also have advancement and growth opportunities available to employees.</li> <li>Find more information on what it’s like to be a Claritev employee on our Careers page at <a href="http://www.claritev.com/">www.claritev.com</a></li> </ul> DUTIES <ol> <li>Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.</li> <li>Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.</li> <li>Provide customer satisfaction to both internal and external customers.</li> <li>Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.</li> <li>Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.</li> <li>Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.</li> <li>Collaborate, coordinate, and communicate across disciplines and departments.</li> <li>Ensure compliance with HIPAA regulations and requirements.</li> <li>Demonstrate Company’s Core Competencies and values held within.</li> <li>Please note due to the exposure of PHI sensitive data – this role is considered to be a High-Risk Role.</li> </ol> The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. COMPENSATION The salary range for this position is $19/Hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. <div>Qualifications</div>REQUIREMENTS <ul> <li>Minimum high school diploma or GED </li> <li>Minimum 1 year customer service experience</li> <li>Previous call center or telephone experience in similar environment and/or industry desired</li> <li>Knowledge of proper phone etiquette</li> <li>Knowledge of medical terminology desired </li> <li>Communication (written, verbal, listening) organization, telephone, and data entry skills</li> <li>Ability to work a flexible schedule to accommodate queues</li> <li>Knowledge of medical and claim terminology is desired</li> <li>Required licensures, professional certifications, and/or board certifications as applicable.</li> <li>Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues</li> <li>Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers</li> <li>Ability to effectively handle multiple tasks, prioritize and manage time in a fast-paced environment</li> <li>Ability to work independently as well as part of a team</li> <li>Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.</li> <li>Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity</li> <li>Ability to work full-time (40 hr.) work week with regular and consistent attendance.</li> <li>Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site</li> <li>Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone</li> </ul> BENEFITS We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include: <ul> <li>Medical, dental and vision coverage with low deductible & copay</li> <li>Life insurance </li> <li>Short and long-term disability</li> <li>Paid Parental Leave</li> <li>401(k) + match</li> <li>Employee Stock Purchase Plan</li> <li>Generous Paid Time Off – accrued based on years of service </li> <ul> <li>WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service</li> </ul> <li>10 paid company holidays</li> <li>Tuition reimbursement</li> <li>Flexible Spending Account</li> <li>Employee Assistance Program</li> </ul> <ul> <li>Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits </li> </ul> EEO STATEMENT Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please <a href="https://cdn.complyright.com/Email_Images/PosterGuard/2022/PDF/22-088_EEOC_KnowYourRights_10_20.pdf">click here</a>. APPLICATION DEADLINE We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted. #LI-MC1

Apply Now

Remote Opportunity

Service Advisor

Join Claritev as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Service Advisor

Claritev

Full Time

$40,000 - $80,000*

7 months ago

Healthcare Customer Service Advisor At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all.

United States

Customer Success

Entry

Job Description

Healthcare Customer Service Advisor

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

Service Advisor – work from home

Inbound Call Center - $19.00/hour

Remote positions

This position provides quality customer service while effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures. To meet or exceed customer expectations regarding quality and service levels expectations.

You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.

You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:

8:00 am and 8:00 pm ET
7:00 am and 7:00 pm CT, or
6:00 am and 6:00 pm MT.

Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.
Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.
We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.
We also have advancement and growth opportunities available to employees.
Find more information on what it’s like to be a Claritev employee on our Careers page at www.claritev.com

DUTIES

Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
Provide customer satisfaction to both internal and external customers.
Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company’s Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data – this role is considered to be a High-Risk Role.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary range for this position is $19/Hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Qualifications

REQUIREMENTS

Minimum high school diploma or GED
Minimum 1 year customer service experience
Previous call center or telephone experience in similar environment and/or industry desired
Knowledge of proper phone etiquette
Knowledge of medical terminology desired
Communication (written, verbal, listening) organization, telephone, and data entry skills
Ability to work a flexible schedule to accommodate queues
Knowledge of medical and claim terminology is desired
Required licensures, professional certifications, and/or board certifications as applicable.
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Ability to effectively handle multiple tasks, prioritize and manage time in a fast-paced environment
Ability to work independently as well as part of a team
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
Ability to work full-time (40 hr.) work week with regular and consistent attendance.
Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service

WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program

Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

#LI-MC1

Requirements

Provide quality customer service while effectively responding to inquiries from customers.
Document all cases according to established policies and procedures.
Meet or exceed customer expectations regarding quality and service levels.
Assist callers in an engaging and professional manner.
Resolve and input provider/client requests into tracking system according to established guidelines.
Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level.

Skills

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Claritev today

Salary Range (AI-Estimated)*

$40,000 - $80,000

60% confidence

Posted 7 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Mortgage Processor

American National Bank & Trust

Full Time

16 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

18 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

18 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

18 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

19 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Channel Account Manager

CoreView

Full Time

19 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

19 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

19 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

20 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

20 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

20 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

20 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more