Engineering Manager, Traffic Management at Cloudflare

United Kingdom

<strong>About Us</strong> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span>We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> <p><strong>Available Location: London, UK or Lisbon, Portugal</strong> - with the expectation of at least 2 days per week of in-office attendance.<strong><br/><br/>Role Summary</strong></p> <p>The Traffic Management team is responsible for the systems that optimize the flow of traffic into, through, and from Cloudflare's global network.</p> <p>They don't just manage one product’s or customer’s traffic; they manage traffic for millions of customers, from individual websites to major enterprises. This team is at the heart of Cloudflare's mission to make the internet faster, safer, and more reliable.</p> <p><strong>Role Responsibilities</strong></p> <p>As an Engineering Manager in this group you will hire, mentor, and coach a distributed team of Software Engineers. You will play a key role in developing the team and shaping its culture and technical vision. This includes:</p> <ul> <li>Using tools and processes to convey project status and resolve blockages.</li> <li>Understanding technical implications of work in order to influence scope, work across teams, and help unblock projects.</li> <li>Taking responsibility for production services by organizing on-call rotations, handling customer escalations, and overseeing incident response and follow-up.</li> </ul> <p>You will work closely with Product Managers and other Engineering leaders to communicate the vision, prioritize the team's roadmap, and achieve cross-functional objectives.</p> <p>Because you and your team will be solving problems of massive scale and significance, you are a growth-oriented individual who enjoys being outside of your comfort zone. You are comfortable in a fast-paced but sensible work environment. You value curiosity and empathy and lead with these values.</p> <p><strong>Role Requirements</strong></p> <p><strong>Must-Have Skills</strong></p> <ul> <li>3+ years experience as an Engineering Manager for a team of Software and Systems Engineers.</li> <li>Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher. You’re as good as explaining “why” as you are “how”.</li> <li>Excel at planning and overseeing execution to meet commitments and deliver with predictability.</li> <li>Technical background in technologies such as Layer 3 and Layer 4 networking and HTTP, TLS, and CDN networks.</li> <li>Experience with monitoring, alerting, and debugging large-scale distributed systems.</li> <li>Experience implementing tools, process, internal instrumentation, methodologies and resolving blockages.</li> <li>Experience participating in and/or managing an on-call rotation.</li> <li>Clarity in written and verbal communication.</li> </ul> <p><strong>Bonus Points</strong></p> <ul> <li>Knowledge of TCP/IP and Internet routing.</li> <li>Systems-level programming experience in Go, Python, Rust, C, or C++</li> <li>Knowledge of statistical-analysis techniques and control theory.</li> <li>Experience building tools and APIs.</li> <li>Experience with monitoring, alerting, and debugging large-scale distributed systems</li> </ul> <p> </p><p><strong>What Makes Cloudflare Special?</strong></p> <p><span>We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.</span></p> <p><a href="https://blog.cloudflare.com/protecting-free-expression-online/"><strong>Project Galileo</strong></a><span>: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.</span></p> <p><strong><a href="https://www.cloudflare.com/athenian/">Athenian Project</a></strong><span>: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.</span></p> <p><a href="https://1.1.1.1/"><strong>1.1.1.1</strong></a><span>: We released</span><a href="https://1.1.1.1/"> <span>1.1.1.1</span></a><span> to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our</span><a href="https://developers.cloudflare.com/1.1.1.1/privacy/public-dns-resolver"> privacy commitment</a><span> and ensure that no user data is sold to advertisers or used to target consumers.</span></p> <p><span>Sound like something you’d like to be a part of? We’d love to hear from you!</span></p> <p><span>This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.</span></p> <p><span>Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual</span> <span>race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. </span><span>We are an AA/Veterans/Disabled Employer.</span></p> <p><span>Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at </span><span>hr@cloudflare.com</span><span> or via mail at 101 Townsend St. San Francisco, CA 94107.</span></p>