Senior Technical Program Manager, Detections & Response at Cloudflare

United States

<strong>About Us</strong> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span>We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> <p><strong>Available Locations: </strong>Austin</p> <h4><strong>About the Department</strong></h4> <p>Security at Cloudflare is a diverse, focused team committed to helping secure both Cloudflare and our customers.  And the Technical Program Management team is the group that helps connect the dots between threats, risk, business needs, and innovation to execute on reducing risk at Cloudflare while partnering to build the best solutions for our customers.   </p> <h4><strong>About the Role</strong></h4> <p>We need to solve big security challenges at scale. As a Technical Program Manager on the Security team, at a high level, you will help discover, define, and drive the execution of transformational security projects to reduce risk at Cloudflare. You will work with our team and all of our stakeholders to:</p> <ul> <li>Partner with the Security Detections and Response team as their dedicated Technical Program Manager  </li> <li>Connect with Cloudflare's many teams through expert communication and diplomacy to maintain alignment and encourage collaboration</li> <li>Support the long term program roadmap planning, manage project updates aligned with the roadmap and report on project level OKRs</li> <li>Manage projects with tight deadlines and changing priorities, effectively balancing risk to achieve business objectives</li> <li>Identify stakeholders and drive alignment, including dependency identification and tracking</li> <li>Generate cadenced program updates, reports, and metrics that provide executive and board level summaries</li> <li>Manage change to scope, timeline, key results/outcomes and budget</li> <li>Maintain a project management framework using milestones, communication plans, decision logs, issues, risks, etc.</li> <li>Balance the focus on long term vision and roadmap versus addressing high risk tactical security issues</li> </ul> <h4><strong>Examples of desirable skills, knowledge and experience.</strong></h4> <ul> <li>8-10+ years of experience in technical program management and a desire for continuous improvement</li> <li>Experience in cybersecurity or detections and response, including experience directly supporting security programs </li> <li>BS+ in Computer Science, Information Technology, Information Security or related field or equivalent experience </li> <li>Proven track record of creating realistic project plans, managing dependencies, and overseeing execution to meet commitments with predictability.</li> <li>Excellent oral and written communication, proven track record of effective communication at various levels including executive level</li> <li>Comfortable managing tight deadlines, changing priorities, and ambiguity.</li> <li>Proven ability to forge and sustain effective partnerships internally and externally</li> <li>Strong competency with Confluence and JIRA and various development methodologies (Agile, Waterfall, Kaizen, Scrum, etc).</li> <li>Willingness to learn and continuously improve</li> <li>Embraces technology including automation and AI augmentation</li> <li>Highly skilled communicator and influencer with the ability to reflect and question positively and effectively </li> <li>Experience working with multiple time zones and cross-functional teams.</li> </ul> <p><strong>Compensation</strong></p> <p>Compensation may be adjusted depending on work location.</p> <p><strong>Equity</strong></p> <p>This role is eligible to participate in Cloudflare’s equity plan.</p> <p><strong>Benefits</strong></p> <p>Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.</p> <p><strong>Health &amp; Welfare Benefits</strong></p> <ul> <li>Medical/Rx Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>Flexible Spending Accounts</li> <li>Commuter Spending Accounts</li> <li>Fertility &amp; Family Forming Benefits</li> <li>On-demand mental health support and Employee Assistance Program</li> <li>Global Travel Medical Insurance</li> </ul> <p><strong>Financial Benefits</strong></p> <ul> <li>Short and Long Term Disability Insurance</li> <li>Life &amp; Accident Insurance</li> <li>401(k) Retirement Savings Plan</li> <li>Employee Stock Participation Plan</li> </ul> <p><strong>Time Off</strong></p> <ul> <li>Flexible paid time off covering vacation and sick leave</li> <li>Leave programs, including parental, pregnancy health, medical, and bereavement leave</li> </ul><p><strong>What Makes Cloudflare Special?</strong></p> <p><span>We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.</span></p> <p><a href="https://blog.cloudflare.com/protecting-free-expression-online/"><strong>Project Galileo</strong></a><span>: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.</span></p> <p><strong><a href="https://www.cloudflare.com/athenian/">Athenian Project</a></strong><span>: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.</span></p> <p><a href="https://1.1.1.1/"><strong>1.1.1.1</strong></a><span>: We released</span><a href="https://1.1.1.1/"> <span>1.1.1.1</span></a><span> to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our</span><a href="https://developers.cloudflare.com/1.1.1.1/privacy/public-dns-resolver"> privacy commitment</a><span> and ensure that no user data is sold to advertisers or used to target consumers.</span></p> <p><span>Sound like something you’d like to be a part of? We’d love to hear from you!</span></p> <p><span>This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.</span></p> <p><span>Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual</span> <span>race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. </span><span>We are an AA/Veterans/Disabled Employer.</span></p> <p><span>Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at </span><span>hr@cloudflare.com</span><span> or via mail at 101 Townsend St. San Francisco, CA 94107.</span></p>