Enrollment Systems Administrator at Columbia College
United States
<div> <div> <div class="SCXW175814008 BCX8" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;"> <div class="OutlineElement Ltr SCXW175814008 BCX8" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <div><span style="font-size:14px"><span style><span style=";"><b>Enrollment Systems Administrator</b></span></span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Department: </b>Enrollment Services<br> <b>Type: </b>Full-time<br> <b>Location: </b>Remote</span></span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Pay</b>: $21.63 per hour</span></span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);">Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.</b></span></span></span></div> <div><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b style="font-family: arial, helvetica, sans-serif; ;">Job Summary:</b></span></span></span></div> <div><span style="font-size:14px"><span style><span style=";">The Enrollment Systems Administrator serves as an application administrator within the CRM Operations team, supporting the configuration, maintenance, and effective use of the college’s Customer Relationship Management (CRM) platform, Salesforce/TargetX, and related enrollment systems. This role ensures data accuracy, system reliability, and user satisfaction by managing CRM functionality, executing system updates, building reports and automation, and supporting end users across the student lifecycle. Reporting to the Associate Director of CRM Operations. the Enrollment Systems Administrator collaborates with colleagues in Admissions, Marketing, Technology Services, and Student Success to ensure that CRM tools and processes effectively advance institutional recruitment, communication, and engagement goals.</span></span></span></div> <div><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Essential Functions:</b></span></span></span></div> <ul> <li><span style="font-size:14px"><span style><span style=";">Perform job duties in accordance with Columbia College’s vision, mission, and values, and contributes to the development of the CRM Operations.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Configure and maintain CRM applications (Salesforce/TargetX), including fields, workflows, page layouts, automation, user permissions, and data integrations.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Perform system testing, quality assurance, and troubleshooting for new functionality, integrations, and upgrades.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Develop and maintain reports, dashboards, and queries to support recruitment, marketing, and enrollment initiatives.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Execute routine maintenance tasks such as data uploads, de-duplication, user provisioning, and permissions management.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Collaborate with the Associate Director and CRM Operations team to develop and maintain system documentation, configuration change logs, and process guides that support team knowledge and operational consistency.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Take individual ownership of CRM documentation, including troubleshooting guides, data integration workbooks, and process materials, ensuring accurate and accessible resources for business continuity.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Provide front-line CRM user support through tickets, email, and virtual channels (e.g., Teams).</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Identify and escalate complex issues to senior staff or vendor support as appropriate.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Support user onboarding, system access, and training documentation.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Deliver training and hands-on guidance to end users, fostering adoption and effective use of CRM and related systems.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Monitor data integrity across CRM and connected systems (e.g., HubSpot, Colleague, Snowflake, OnBase, etc).</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Assist with routine data audits and coordinate with TS to resolve integration errors or sync failures.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Follow data governance policies to ensure compliance with institutional and privacy standards.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Collaborate with Admissions, Marketing, and Enrollment Services staff to identify process enhancements and system efficiencies.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Participate in project meetings and contribute feedback on functional requirements and testing outcomes.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Support institutional initiatives by implementing CRM-driven solutions that enhance student engagement and operational efficiency.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Stay informed about other systems and applications used across the college to help identify when the CRM is the appropriate tool and when another system may better support a specific process or need.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Build and maintain departmental relationships, providing hands-on support for staff using the CRM to ensure effective day-to-day use.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Provide practical guidance and recommendations on the most effective tools and approaches for CRM and related systems, balancing usability, compliance, and system capabilities to support day-to-day operations.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Identify and evaluate solution options, define process flows, and develop business and technical requirements, including integrations.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Investigate and resolve cross-system issues, collaborating with technical teams and vendors to ensure data integrity and seamless system integration.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Research and implement practical solutions to system issues, ensuring effective day-to-day operations and user satisfaction.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Take ownership of assigned projects within CRM Operations, dedicating time to carefully plan and build project plans with detailed tactical steps.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Track progress, provide regular updates, and address issues to ensure successful completion and clear communication with stakeholders.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Monitor process and solution effectiveness using analytics, feedback and routine task performance, and coordinate with technical and vendor teams to resolve issues.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Triage, evaluate, and prioritize user requests and system enhancements, ensuring timely resolution and alignment with operational needs and institutional priorities.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Understand various system options at Columbia College and help develop solutions that best utilize the systems for efficiency and student experience. </span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Continually develop soft and technical skills through personal initiative and various training opportunities.  Maintain a working knowledge of industry trends, best practices, and product roadmaps to help identify risks and opportunities that should be considered.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Fulfill additional responsibilities as assigned.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Display respect and civility to all constituencies in all communications.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.</span></span></span></li> </ul> <div><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Required Core Competencies and Professional Experience: </b></span></span></span></div> <ul> <li><span style="font-size:14px"><span style><span style=";">Demonstrated ability to configure and maintain CRM applications (Salesforce preferred).</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Proficiency with data management, reporting, and workflow automation.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Strong problem-solving, analytical, and organizational skills.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Ability to work both independently and collaboratively in a fast-paced, service-oriented environment.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Excellent written and verbal communication skills.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Experience providing technical support or training to system users.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Proficiency with Microsoft Office, especially Excel, Teams, and Outlook.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Ability to fluently read, write, and understand the English language.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Proficiency with the following, but not limited to:  active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Proficiency in using web-based technologies, including database systems.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Ability to work independently and in a team environment, with or without direct supervision.</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Excellent communication, interpersonal, customer service, and organizational skills.</span></span></span></li> </ul> <div><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Minimum Qualifications:</b></span></span></span></div> <ul> <li><span style="font-size:14px"><span style><span style=";">Bachelor’s degree or equivalent combination of education and experience</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">One year of professional experience in CRM or database administration, technical support, or related area</span></span></span></li> </ul> <div><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style><span style=";"><b>Preferred Qualifications:</b></span></span></span></div> <ul> <li><span style="font-size:14px"><span style><span style=";">Experience in higher education</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Two or more years of Salesforce or TargetX administration experience</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Experience working in higher education, especially in admission, enrollment or student services</span></span></span></li> <li><span style="font-size:14px"><span style><span style=";">Familiarity with Ellucian Colleague or other enterprise student information systems</span></span></span></li> </ul> <div><span style="font-size:14px"><span style> </span></span></div> <div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";"><b>Physical Requirements:</b>  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Accommodations may be made to enable individuals with disabilities to perform essential functions.  Individuals seeking accommodation should contact the Human Resources Department without delay.  While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear.  The employee is required to use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, or crawl.  Employees must be able to type on a computer keyboard and use a computer monitor on a regular basis.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";"><b>Work Conditions:</b>  The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment.  The noise level in the work environment is usually mild.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">Interested applicants may apply online at <a href="file:///X:/Collaboration/Job%20Description/EMM/CARSS/www.ccis.edu/careers" style="color: rgb(0, 0, 193); text-decoration: none;">https://www.ccis.edu/careers</a>.  Review of applications will begin immediately and continue until the position is filled. Columbia College is an equal opportunity employer.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";"><i>This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.</i></span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">Eligibility for employee benefits and perks is determined by employment status. For more information please see <a href="https://www.ccis.edu/careers" style="color: rgb(0, 0, 193); text-decoration: none;">https://www.ccis.edu/careers</a>.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.</span></span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style> </span></span></div> <div style="; font-family: "Open Sans", sans-serif; color: rgb(26, 26, 26);"><span style="font-size:14px"><span style><span style=";">Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy. <a href="http://www.ccis.edu/offices/campussafety/reportsandstats.aspx" style="color: rgb(0, 0, 193); text-decoration: none;">http://www.ccis.edu/offices/campussafety/reportsandstats.aspx</a></span></span></span></div> </div> <div style="margin-left:.25in;"><span style="font-size:14px"><span style> </span></span></div> <div><span style="font-size:14px"><span style> </span></span></div> </div> </div> </div> </div><br>
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