Manager, Customer Success - Remote at Community Health Systems Professional Services Corporation
United States
<p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 11pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Our Benefits:</strong></span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As a </span></span><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Manager, Customer Success (CSM)</span></span><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including:</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Competitive compensation</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Paid time off for vacations, holidays, and illness</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Comprehensive health insurance (medical, dental, vision, prescription)</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">401(k) retirement savings plan</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Education support and student loan assistance</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Life and disability insurance</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.38; margin-bottom: 0pt; margin-top: 0pt; padding: 0pt 0pt 11pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">•</span><span class="Apple-tab-span" style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Flexible spending account</span></span></p><p> </p><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Job Summary</strong></span></span><br><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> The Manager, Customer Success (CSM) serves as a strategic partner to hospital and health system executive leadership, ensuring clarity, accountability, and continuous improvement in adherence to corporate policies and the operational processes that support them. This role monitors and drives operational success across a designated region of hospitals and health systems, strengthening alignment between facilities and the Shared Business Operations (SBO).</span></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Manager, Customer Success provides enterprise-level oversight and partnership to support operational alignment, performance improvement, and adherence to corporate standards across multiple facilities, regions, or business units. The Manager, Customer Success monitors performance metrics, identifies risks and opportunities, and collaborates with executive and operational leaders to drive measurable improvement initiatives. This role serves as a strategic liaison between corporate functions and operational entities to ensure consistent execution of organizational priorities and sustainable performance outcomes.</span></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The Manager, Customer Success brings executive presence, business acumen, and operational expertise to guide performance improvements that benefit both the hospitals and the SBO. Acting as a trusted advisor, the CSM proactively identifies opportunities, facilitates collaboration, and ensures sustainable performance outcomes. Travel is required for this role (up to 50%).</span></span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><br><br><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Essential Functions</strong></span></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Monitors operational performance across assigned facilities, regions, or functional areas using standardized scorecards, dashboards, and performance metrics.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Identifies trends, risks, and improvement opportunities and develops recommendations to enhance operational effectiveness and policy adherence.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Partners with executive and operational leaders to develop and implement targeted action plans to address performance gaps.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Serves as a liaison between corporate departments and operational entities to support alignment with corporate standards, governance frameworks, and strategic initiatives.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Facilitates adoption of standardized processes, policies, and performance expectations across assigned areas.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Provides data-driven insights and regular performance updates to regional and corporate leadership.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Supports onboarding, integration, or transition efforts to ensure alignment with corporate operational models.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Drives continuous improvement initiatives to strengthen accountability, transparency, and operational consistency.</span></span></li></ul><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Qualifications</strong></span></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Bachelor’s Degree in Business Administration, Healthcare Administration, Finance, Operations Management, or related field required</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Master’s degree (e.g., MHA, MBA) or related advanced degree preferred.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">5-7 years of progressive experience in healthcare operations, performance improvement, consulting, shared services, or related field required</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Experience working with executive leadership and multi-site or regional operations preferred</span></span></li></ul><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>Position Specific Qualifications</strong></span></span></p><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Experience within a shared services environment, corporate healthcare environment, or multi-site health system preferred.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Background in performance improvement, operational excellence, or healthcare consulting preferred.</span></span></li><li dir="ltr" aria-level="1" style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: disc; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Knowledge of healthcare policy, compliance standards, and process governance preferred.</span></span></li></ul><p dir="ltr" style="line-height: 1.38; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><i><span style="font-size: 10.5pt; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><strong>This is a fully remote opportunity with travel required for this role (up to 50%).</strong></span></i></span></p><p dir="ltr" style="line-height: 1.656; margin-bottom: 12pt; margin-top: 12pt;"><span style="background-color: transparent; color: rgb(0, 0, 0); font-family: Georgia, serif;"><i><span style="font-size: 10.5pt; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.</span></i></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.656; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.</span></span></p><p dir="ltr" style="background-color: rgb(255, 255, 255); line-height: 1.656; margin-bottom: 11pt; margin-top: 0pt;"><span style="background-color: transparent; color: rgb(51, 51, 51); font-family: Georgia, serif;"><span style="font-size: 10.5pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.</span></span></p>
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