Is the Customer Success Manager position at Concert Health fully remote?

Yes, this Customer Success Manager position at Concert Health is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Success Manager role?

This is a full-time Customer Success Manager position at Concert Health.

What benefits does Concert Health offer for this position?

Concert Health offers the following benefits: Health Insurance, 401k Matching, Pay in Crypto.

What is the salary range for the Customer Success Manager position?

The salary range for this Customer Success Manager role is $115k - $135k.

How do I apply for the Customer Success Manager position at Concert Health?

You can apply for this Customer Success Manager position by clicking the "Apply Now" button on this page, which will take you to Concert Health's application portal.

Customer Success Manager at Concert Health

United States

$115k - $135k

Apply Now

Remote Opportunity

Customer Success Manager

Q: What are the main requirements for the Customer Success Manager role?

Key requirements include: Proactive and driven individual, Self-starter who thrives in a fast-paced environment, Ability to take initiative without being asked, and more.

Join Concert Health as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Success Manager

Concert Health

Full Time

$115k - $135k

6 months ago

Who You Are The Customer Success Manager (CSM) is accountable for the successful launch, adoption, retention, and strategic growth of Concert Health’s partner accounts.

United States

Customer Success

Senior

Account Management

Customer Success Management

issue resolution

+5 more

Job Description

Who You Are

The Customer Success Manager (CSM) is accountable for the successful launch, adoption, retention, and strategic growth of Concert Health’s partner accounts. This is a highly proactive role for a driven, solutions-oriented operator who takes ownership and consistently pushes initiatives forward. The CSM ensures partners effectively implement and fully realize the value of the Collaborative Care model.

Serving as the primary advisor to clients, the CSM brings energy, urgency, and a problem-solving mindset to every engagement. They leverage Concert Health’s proven processes, tools, and best practices to guide partners in achieving their clinical, operational, and financial objectives—anticipating challenges, removing barriers, and identifying opportunities for growth.

The CSM builds trusted, long-term relationships with key stakeholders, while actively driving accountability and results. Success in this role requires a self-starter who thrives in a fast-paced environment, takes initiative without being asked, and is relentless in ensuring partner success.

Ultimately, the CSM plays a critical role in embedding Collaborative Care as the standard behavioral health pathway across partner organizations.

Key Responsibilities:

Own Day-to-Day Partner Success & Issue Resolution:

Serve as the primary point of contact for partner needs, ensuring timely, high-quality responses across clinical, operational, and administrative areas
Proactively identify, triage, and resolve issues—driving toward systematic, scalable solutions rather than one-off fixes
Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum
Establish clear accountability, follow-through, and communication loops to ensure nothing falls through the cracks

Drive Provider Adoption & Utilization:

Lead strategies to increase provider engagement, referral volume, and appropriate utilization of Collaborative Care services
Analyze performance data to identify gaps in adoption and deploy targeted interventions (training, workflow optimization, outreach)
Partner directly with providers and practice staff to reinforce best practices and embed Collaborative Care into daily workflows
Actively monitor utilization trends and take ownership of improving performance against targets

Champion Programmatic Success & Growth:

Own overall account performance, including clinical, operational, and financial outcomes
Identify and execute opportunities for expansion, optimization, and increased value realization within existing partnerships
Translate partner goals into actionable success plans, with clear milestones and measurable outcomes
Drive continuous improvement by capturing insights, sharing best practices, and scaling what works across accounts
Manage Leadership & Executive Relationships
Build and maintain strong, trust-based relationships with executive sponsors and senior stakeholders
Lead regular business reviews, presenting performance insights, outcomes, and strategic recommendations
Confidently navigate complex stakeholder environments, aligning priorities and driving decision-making
Act as a strategic advisor, influencing partner leadership to invest in and expand Collaborative Care as a core model

Operate with Ownership, Urgency, and Accountability:

Take full ownership of partner outcomes, acting with a high degree of autonomy and initiative
Anticipate challenges before they arise and act decisively to address them
Maintain a relentless focus on results, continuously pushing accounts forward and holding both internal teams and partners accountable

Qualifications:

BS/BA degree in or five years of position-related experience. MBA is a plus.
Experience in healthcare is required.
Customer Success Management or Account Management experience in the healthcare industry, with a proven track record of achieving financial goals (retention/growth).
Demonstrated experience building successful partnerships and driving significant revenue, focusing on maximizing value realization.
Strong foundational understanding of the healthcare delivery system in primary care and administrative/clinical leadership within those settings.
Exceptional presentation, negotiation, and written communication skills, with proven ability to engage C-suite and senior clinical leadership.
Proven ability to utilize data and insights to measure partner performance and deliver value-creating recommendations.
Experienced in utilizing customer engagement and activity-tracking tools such as Salesforce, Gainsight, or comparable platforms.
Intermediate proficiency with Salesforce, Google Suite, or Microsoft Office.
Ability to travel up to 25%

Schedule:

Full-time, 40 hours per week | Monday - Friday
Remote position with travel for on-site partner meetings and professional presentations

What We Offer:

$115,000 - $135,000 base pay based on experience and geographic location
20% bonus potential
A supportive and inclusive culture
Excellent benefits package
401K, paid holidays, PTO, sick time, and more
Remote Work Environment
Technology and all the tools you need to succeed

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We provide a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.

Requirements

Proactive and driven individual
Self-starter who thrives in a fast-paced environment
Ability to take initiative without being asked
Relentless in ensuring partner success
Strong problem-solving mindset
Excellent communication and interpersonal skills
Ability to build trusted, long-term relationships with key stakeholders

Benefits

Health Insurance
401k Matching
Pay in Crypto

Skills

Account Management

Customer Success Management

issue resolution

Utilization Monitoring

Executive Relationship Management

Data Analysis

Strategic Planning

Provider Adoption

Ready to Apply?

Join Concert Health today

Salary Range

$115k - $135k

Posted 6 months ago

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