Remote Customer Experience Associate III at Conduent
United States
<div style="font-style:normal;font-weight:400"> <div style="font-style:normal;font-weight:400"> <p><strong>Remote Customer Service Representative III </strong></p> </div> <div style="font-style:normal;font-weight:400"> <p><strong>$18.00/HR</strong></p> </div> <div style="font-style:normal;font-weight:400"> <p><strong>Summary:</strong> </p> </div> <div style="font-style:normal;font-weight:400"> <p>As <strong>a Customer Service Representative III</strong>, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. </p> <p><strong>What you get:</strong> </p> <div style="font-style:normal;font-weight:400;margin:0px;padding:0px"> <ul> <li>Full Time Employment </li> <li><strong>Competitive Pay:</strong> Pay is <strong>$18.00/hr </strong>which may be below your state's minimum wage. Please take this into consideration when applying</li> <li><strong>We are currently NOT hiring in the following geographies, including but not limited to:</strong> AK, AZ, CA, CO, CT, DE, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, OR, RI, VT, WA. <strong>And the following areas:</strong> Washington D.C.,Minneapolis MN</li> <li>Career Growth Opportunities </li> <li>Full Benefit Options </li> <li>Great Work Environment</li> <li><strong>Work schedule:</strong> TBA</li> </ul> </div> <p><strong>What you will be doing: </strong> </p> </div> <div style="font-style:normal;font-weight:400"> <ul> <li>Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. </li> <li>Assists with supervisor call backs </li> <li>Assists with agent chat assistance </li> <li>Assists with the call center floor to assist representatives with questions or difficult telephone calls. </li> <li>Answers inquiries regarding general dispute process </li> <li>Data entry of disputes when necessary </li> <li>Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. </li> <li>Performs all other duties as assigned. </li> </ul> </div> <div style="font-style:normal;font-weight:400"> <p><strong>People who succeed in this role have:</strong> </p> </div> <div style="font-style:normal;font-weight:400"> <ul> <li>The ability to convey complex information in clear and concise terms to ensure customer understanding. </li> <li>Strong work ethic. </li> <li>Effective and accurate written and verbal communication skills. </li> <li>Effective problem-solving skills. </li> <li>Can navigate multiple applications and research solutions with ease </li> <li>Love helping people and guiding them to the best solution for their issue </li> <li>Are excited by innovative technology </li> <li>Provide calm conflict resolution and problem solving for frustrated customers </li> <li>Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers </li> <li>Can commit to 100% attendance for three to five weeks of paid training </li> </ul> </div> <div style="font-style:normal;font-weight:400"> <p><strong>Requirements</strong> </p> </div> <div style="font-style:normal;font-weight:400"> <ul> <li>Must be at least 18 years of age or older. </li> <li>Must have a High School Diploma, or GED </li> <li>A minimum of 1 year experience in Call Center or Customer Services </li> <li><strong>All internals must have 6 months experience in your current role.</strong></li> <li>Must be able to successfully pass a criminal background check, credit check and security fingerprint. </li> <li>Compliance with camera requirements for meetings and training.</li> <li><strong>Internet Service:</strong> Must have a verified, secure, reliable, and high-speed internet connection to support business needs.</li> <li><strong>Work Area:</strong> Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.</li> <li><strong>Equipment:</strong> The company will provide all necessary computer equipment</li> <li><strong>Internet Speed Test:</strong> Must complete an internet speed test and achieve <strong>50 Mbps upload and 50 Mbps download</strong>.</li> <li>Working knowledge of computers and Windows applications.</li> </ul> </div> <p>Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.</p> <p>Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.</p> </div> <br><p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style> <br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>
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