IT Specialist / Helpdesk Technician - Remote at Connection

United States

<h2>Overview</h2> <p>Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.</p> <p>&nbsp;</p> <p><strong>Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.</strong></p> <h2>Responsibilities</h2> <ul> <li>Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.</li> <li>Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.</li> <li>Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.</li> <li>Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.</li> <li>Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.</li> <li>Maintain accurate IT asset inventory and assist with equipment procurement and deployment.</li> <li>Communicate project status and technical updates with team members and Technology staff.</li> <li>Document solutions and contribute to technical knowledge resources.</li> <li>Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).</li> </ul> <h2>Min</h2> <h2>Max</h2> <h2>Qualifications</h2> <ul> <li>2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments</li> <li>Basic to intermediate understanding of networking and networking principles</li> <li>Experience supporting macOS devices. </li> <li>Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience</li> <li>Enjoy communicating with and helping team members with a positive, friendly disposition</li> <li>Great communication skills, ability to listen, empathize and communicate with team members over the phone or email</li> <li>Learn quickly, self-starter, take direction well</li> <li>Exceptional troubleshooting skills, detail orientated</li> <li>Ability to manage multiple projects and meet deadlines.</li> </ul> <p>&nbsp;</p>