Client Experience Manager at Consultwithtray

United States

We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If you're proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: Oversee ongoing client communications and service workflows Ensure timely follow-ups, confirmations, and status updates Coordinate scheduling, documentation, and client requests with accuracy Proactively identify and resolve issues to maintain a seamless experience Maintain detailed records and contribute to workflow improvements Deliver consistent, professional support throughout the client journey What Were Looking For: Strong communication, organization, and problem-solving skills Client service, account management, or customer-facing experience preferred (not required) Ability to work independently while utilizing provided systems and resources Detail-oriented, reliable, and deadline-driven Tech-comfortable and adaptable to new platforms Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: 100% remote flexibility Structured onboarding and ongoing support Clear processes and systems provided Growth opportunities within a supportive, team-focused environment If you are proactive, organized, and passionate about delivering a polished client experience, we encourage you to apply.