Customer Representative – Travel at Consultwithtray
United States
<p> We're a remote travel team hiring a <strong>Customer Representative – Travel</strong> to support our clients with their travel needs from first inquiry through final booking and beyond.</p> <p>You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.</p> <h3><strong>Key Responsibilities</strong></h3> <ul><li><p>Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service</p></li><li><p>Manage bookings for flights, hotels, tours, and transportation accurately and efficiently</p></li><li><p>Offer personalized travel recommendations based on each client's preferences and needs</p></li><li><p>Address customer concerns and complaints promptly with a solutions-focused approach</p></li><li><p>Process booking documentation and maintain accurate client records</p></li><li><p>Build and maintain long-term client relationships to support satisfaction and retention</p></li><li><p>Efficiently manage and resolve customer concerns with professionalism</p></li><li><p>Stay current on travel trends, industry updates, and supplier offerings to better serve clients</p></li></ul> <p><strong>What Were Looking For</strong></p> <ul><li><p>Customer-first mindset with strong communication skills</p></li><li><p>Experience in customer support, hospitality, or tourism preferred</p></li><li><p>Reliable, organized, and capable of multitasking</p></li><li><p>Comfortable navigating online systems and digital booking tools</p></li><li><p>Passionate about travel and delivering excellent service</p></li></ul> <h3><strong>Technical Requirements</strong></h3> <ul><li><p>Laptop or desktop computer.</p></li><li><p>Reliable broadband internet connection.</p></li><li><p>Smartphone for communication and updates.</p></li><li><p><strong>Must be authorized to work in the US, UK, Australia, LATAM, or Spain</strong></p></li></ul> <h3><strong>What We Offer</strong></h3> <ul><li><p>Work-from-home flexibility</p></li><li><p>Flexible hours</p></li><li><p>Training and mentorship</p></li><li><p>Growth opportunities within a growing travel company</p></li><li><p>Access to industry discounts and travel benefits</p></li><li><p>Positive and team-oriented culture</p></li></ul>
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