Manager, Customer Success, Public Sector at Corelight
United States
$145k - $243k
<div class="content-intro"><p><strong>Be part of the team that defends the networks the world depends on</strong></p> <p>Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.</p> <p>By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-size: 12pt;">Corelight is seeking a Customer Success leader to build and lead our US Federal Customer Success practice. This leader will be responsible for ensuring federal customers achieve measurable security outcomes from their Corelight investments while developing a team capable of supporting the unique requirements of government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management, Professional Services, and Support to strengthen customer adoption, identify risks, and build long-term relationships across the federal customer base.</span></p> <p><span style="font-size: 12pt;">As Corelight continues to evolve its Customer Success model, you'll also help establish the practices, standards, and team capabilities needed to support a growing federal business.</span></p> <h3><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Coordinate closely with Federal TAM, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Navigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build visibility into federal customer adoption, engagement, value realization, and portfolio health.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Help develop and scale Corelight's federal post-sales operating model, including team structure, processes, and customer engagement standards.</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You'll Bring</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Active Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S. government security clearance at the Top Secret level or above.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience driving measurable customer adoption, retention, and value realization.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to establish scalable processes while accommodating federal customer requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Sound judgment, discretion, and comfort operating in complex, mission-critical environments.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1" data-sheets-value="{"1":2,"2":"Notice of Pay Transparency:\nThe compensation for this position ranges from $180,000 - $214,000/year and may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded."}" data-sheets-userformat="{"2":47361,"3":{"1":0,"3":1},"11":4,"14":{"1":3,"3":1},"15":"Calibri","16":11,"18":1}" data-sheets-formula="=R1C12&TEXT(R[0]C[-4],"#,000")&" - $"&TEXT(R[0]C[-2],"#,000")&R1C13">Notice of Pay Transparency:<br>The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$145,000</span><span class="divider">—</span><span>$243,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Why Join Us?</strong> </p> <p>Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.</p> <p>We are looking forward to meeting you. Check us out at<a href="https://www.corelight.com"> www.corelight.com</a></p></div>
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