Is the Travel Advisor, Executive position at Corporate Travel Management, Inc. fully remote?

Yes, this Travel Advisor, Executive position at Corporate Travel Management, Inc. is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Travel Advisor, Executive role?

This is a full-time Travel Advisor, Executive position at Corporate Travel Management, Inc..

What benefits does Corporate Travel Management, Inc. offer for this position?

Corporate Travel Management, Inc. offers the following benefits: Disability Insurance, Wellness Programs, Life Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Parental Leave, Retirement Plan.

How do I apply for the Travel Advisor, Executive position at Corporate Travel Management, Inc.?

You can apply for this Travel Advisor, Executive position by clicking the "Apply Now" button on this page, which will take you to Corporate Travel Management, Inc.'s application portal.

Travel Advisor, Executive at Corporate Travel Management, Inc.

Worldwide

Summary of Position Provide travel services for VIP/Executive level business travelers, arranging domestic and/or international air, ground transportation, hotel, and other travel related services as requested.  Communicate with team to deliver optimum service and achieve high customer satisfaction.  Develop strong collaborative relationships with clients and vendors. Provide mentoring for other less experienced travel advisors as requested. Schedule / Shift 11am - 8pm CT Responsibilities and Duties <ul><li style="margin-left: .25in;">Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and services required.</li><li style="margin-left: .25in;">Interpret instructions from the client to draw clear conclusions and assemble accurate travel arrangements. Use additional resources when necessary.</li><li style="margin-left: .25in;">Arrange travel related service bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.</li><li style="margin-left: .25in;">Understanding of international travel, including fares, pricing, available resources, and travel documentation requirements.</li><li style="margin-left: .25in;">Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered.</li><li style="margin-left: .25in;">Consult with customer and proactively anticipate the client’s needs to produce optimum results.  Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. Produce results that will exceed an executive traveler’s expectations. </li><li style="margin-left: .25in;">Respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant.</li><li style="margin-left: .25in;">Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.</li><li style="margin-left: .25in;">Quality Control each reservation before queuing to the relevant ticketing/quality control queue.</li><li style="margin-left: .25in;">Resolve customer service issues using resources through leadership and/or vendor representative when necessary. If resolution is outside of monetary guidelines, recommend solution and obtain approval from leadership.</li><li style="margin-left: .25in;">Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.</li><li style="margin-left: .25in;">Communicate all necessary information to travelers and travel arrangers to ensure expectations are met. This information includes: travel itineraries, fare rules and regulations, confirmation numbers, cancellation policies, prepaid’s, code shares, upgrades, passenger preferences, Industry updates, clients travel policies, credit card verifications, destination and delivery information.</li><li style="margin-left: .25in;">Maintain reservations in a completed state regardless of if authorization to ticket received at time of call.</li><li style="margin-left: .25in;">Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete.  Ensure that tasks within the team are completed or re-assigned by end of shift.  </li><li style="margin-left: .25in;">Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program.</li><li style="margin-left: .25in;">Collect payment from customer for travel services according to Client’s Travel Policy and CTM Policy and Procedures.</li><li style="margin-left: .25in;">Read daily briefings and industry announcements to keep abreast of industry developments.</li><li style="margin-left: .25in;">Participate in training opportunities to maintain and expand travel knowledge and customer service skills.</li><li style="margin-left: .25in;">Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. CTM Advisor, Online Booking Tool, iQCX, Finisher, Banx, etc.)</li><li style="margin-left: .25in;">Maintain productivity goals as set by leadership.</li><li style="margin-left: .25in;">Ensure strong intra departmental communication, positive team spirit, and exemplary customer service.</li><li style="margin-left: .25in;">Develop trusting relationships with executive admin and executive travelers while demonstrating superior customer service.</li><li style="margin-left: .25in;">Build collaborative relationships with vendors to reach targeted goals.</li><li style="margin-left: .25in;">Work outside of regular shift during special events or times of crisis.</li><li style="margin-left: .25in;">Monitor flights of executive travelers using available resources, such as Preview and Flight Stats/PNR Monitor.</li><li style="margin-left: .25in;">Book personal travel for executives and their family members or other travel companions.</li><li style="margin-left: .25in;">Arrange travel for small corporate groups and secure special group rates for airlines and hotel at the best price.</li><li style="margin-left: .25in;">Conduct initial introduction and interview of executive traveler profiles. This may include client onsite visit. Responsible for ongoing profile updates. </li><li style="margin-left: .25in;">Must maintain regular and reliable attendance.</li><li style="margin-left: .25in;">Other duties as assigned.</li></ul> Leadership Responsibilities This job does not have direct reports but may perform supervisory responsibilities in supporting work teams or mentoring new or less experienced Travel Consultants. Required of all CTM Positions <ul><li>Embrace CTM’s core values of Connect, Evolve and Deliver.</li><li>Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.</li><li>Ability to work independently as well as part of a team.</li><li>Appropriate and professional written and verbal communication.</li><li>Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.</li><li>Creative and analytical thinking with strong problem-solving and consultative skills.</li><li>Demonstrates calm under pressure – is a proactive contributor and eager to learn.</li><li>Proficiency in Microsoft Office Suite.</li><li>Ability to do basic math.</li><li>Ability to read and interpret information.</li><li>Attention to detail.</li><li>Regular and reliable attendance.</li></ul> Education and Experience <ul style="list-style-type: initial;"><li>High School Diploma or equivalent is required.</li><li>Minimum of 2 years travel counselor experience booking corporate/business travel</li><li>Experience with Sabre GDS required</li></ul> Knowledge, Skills, and Abilities <ul style="list-style-type: initial;"><li>Strong interpersonal skills and capability to work effectively with all levels.</li><li>Demonstrates professionalism and skills to maintain positive image.</li><li>High level of accuracy and attention to detail.</li><li>Ability to keep confidential any information, observations, or viewpoints regarding business matters.</li><li>High degree of motivation with driving sense of responsibility, accountability, and responsiveness.</li><li>Working knowledge of technology and PC literacy.</li><li>Proficient on GDS.</li><li>Strong ability to prioritize and multi-task.</li><li>Geography knowledge.</li><li>Ability to read and interpret documents.</li><li>Strong communication and customer service skills.</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>Ability to deal with problems involving several concrete variables in standard situations.</li></ul> EEO Statement CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce.  All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible.  Please provide a preferred contact method for response via email or phone. Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual. Click <a href="https://www.dol.gov/general/topic/discrimination" target="_blank" rel="noopener">here</a> to view EEO and Other Legal Notices.  BENEFITS PROGRAM We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.    &hearts; Company Paid Basic Life & AD&D Insurance ⏳ Company Paid Short-Term Disability ⌛Voluntary Long-Term Disability Insurance 🏅 Robust Wellness Program with incentives available to save money on your medical insurance premiums. ⛑ Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage 🩺Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. 💲 Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. 💰 Flexible Spending Accounts 🐣 Dependent Care Savings Account. 🦷 Dental Insurance Plan 👓 Vision Insurance Plan 🎊 9 Company Paid Holidays including the day after Thanksgiving. 📅 Generous paid time off programs for vacation and sick days 🤝 Employee Assistance Plan with access to Talk Space Therapy 👨&zwj;👩&zwj;👧&zwj;👦 Family Medical Leave 👶 Paid Parental Leave (4 weeks) 🤱 Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. 💕 Bereavement Leave 💵 401(k) Retirement Plan with a generous match per pay period  🎓 Student Loan Payment Match #LI-MD1   Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs. For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company. Pay Range USD $40,000.00 - USD $60,000.00 /Yr.

Apply Now

Remote Opportunity

Travel Advisor, Executive

Join Corporate Travel Management, Inc. as a mid professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Travel Advisor, Executive

Corporate Travel Management, Inc.

Full Time

4 days ago

Summary of Position Provide travel services for VIP/Executive level business travelers, arranging domestic and/or international air, ground transportation, hotel, and other travel related services as requested. Communicate with team to deliver optimum service and achieve high customer satisfaction.

Worldwide

Engineering

Mid

Corporate Travel Booking

Sabre GDS

Customer Service

+5 more

Job Description

Summary of Position

Provide travel services for VIP/Executive level business travelers, arranging domestic and/or international air, ground transportation, hotel, and other travel related services as requested. Communicate with team to deliver optimum service and achieve high customer satisfaction. Develop strong collaborative relationships with clients and vendors. Provide mentoring for other less experienced travel advisors as requested.

Schedule / Shift

11am - 8pm CT

Responsibilities and Duties

Communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and services required.
Interpret instructions from the client to draw clear conclusions and assemble accurate travel arrangements. Use additional resources when necessary.
Arrange travel related service bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
Understanding of international travel, including fares, pricing, available resources, and travel documentation requirements.
Understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered.
Consult with customer and proactively anticipate the client’s needs to produce optimum results. Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. Produce results that will exceed an executive traveler’s expectations.
Respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant.
Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources.
Quality Control each reservation before queuing to the relevant ticketing/quality control queue.
Resolve customer service issues using resources through leadership and/or vendor representative when necessary. If resolution is outside of monetary guidelines, recommend solution and obtain approval from leadership.
Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.
Communicate all necessary information to travelers and travel arrangers to ensure expectations are met. This information includes: travel itineraries, fare rules and regulations, confirmation numbers, cancellation policies, prepaid’s, code shares, upgrades, passenger preferences, Industry updates, clients travel policies, credit card verifications, destination and delivery information.
Maintain reservations in a completed state regardless of if authorization to ticket received at time of call.
Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. Ensure that tasks within the team are completed or re-assigned by end of shift.
Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program.
Collect payment from customer for travel services according to Client’s Travel Policy and CTM Policy and Procedures.
Read daily briefings and industry announcements to keep abreast of industry developments.
Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. CTM Advisor, Online Booking Tool, iQCX, Finisher, Banx, etc.)
Maintain productivity goals as set by leadership.
Ensure strong intra departmental communication, positive team spirit, and exemplary customer service.
Develop trusting relationships with executive admin and executive travelers while demonstrating superior customer service.
Build collaborative relationships with vendors to reach targeted goals.
Work outside of regular shift during special events or times of crisis.
Monitor flights of executive travelers using available resources, such as Preview and Flight Stats/PNR Monitor.
Book personal travel for executives and their family members or other travel companions.
Arrange travel for small corporate groups and secure special group rates for airlines and hotel at the best price.
Conduct initial introduction and interview of executive traveler profiles. This may include client onsite visit. Responsible for ongoing profile updates.
Must maintain regular and reliable attendance.
Other duties as assigned.

Leadership Responsibilities

This job does not have direct reports but may perform supervisory responsibilities in supporting work teams or mentoring new or less experienced Travel Consultants.

Required of all CTM Positions

Embrace CTM’s core values of Connect, Evolve and Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.

Education and Experience

High School Diploma or equivalent is required.
Minimum of 2 years travel counselor experience booking corporate/business travel
Experience with Sabre GDS required

Knowledge, Skills, and Abilities

Strong interpersonal skills and capability to work effectively with all levels.
Demonstrates professionalism and skills to maintain positive image.
High level of accuracy and attention to detail.
Ability to keep confidential any information, observations, or viewpoints regarding business matters.
High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
Working knowledge of technology and PC literacy.
Proficient on GDS.
Strong ability to prioritize and multi-task.
Geography knowledge.
Ability to read and interpret documents.
Strong communication and customer service skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standard situations.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

♥ Company Paid Basic Life & AD&D Insurance

⏳ Company Paid Short-Term Disability

⌛Voluntary Long-Term Disability Insurance

🏅 Robust Wellness Program with incentives available to save money on your medical insurance premiums.

⛑ Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

🩺Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

💲 Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

💰 Flexible Spending Accounts

🐣 Dependent Care Savings Account.

🦷 Dental Insurance Plan

👓 Vision Insurance Plan

🎊 9 Company Paid Holidays including the day after Thanksgiving.

📅 Generous paid time off programs for vacation and sick days

🤝 Employee Assistance Plan with access to Talk Space Therapy

👨‍👩‍👧‍👦 Family Medical Leave

👶 Paid Parental Leave (4 weeks)

🤱 Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

💕 Bereavement Leave

💵 401(k) Retirement Plan with a generous match per pay period

🎓 Student Loan Payment Match

#LI-MD1

Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs.

For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company.

Pay Range

USD $40,000.00 - USD $60,000.00 /Yr.

Requirements

interpret instructions from the client to draw clear conclusions and assemble accurate travel arrangements. use additional resources when necessary.
arrange travel related service bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
understand, manage, and execute use of upgrades and loyalty programs including follow-through to ensure services were delivered.
consult with customer and proactively anticipate the client’s needs to produce optimum results.  execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. produce results that will exceed an executive traveler’s expectations. 
respect and acknowledge the hierarchal level of a vip/executive traveler and/or their administrative assistant.
compute cost of travel related services using the gds (global distribution system) or other booking tools and resources.
quality control each reservation before queuing to the relevant ticketing/quality control queue.
resolve customer service issues using resources through leadership and/or vendor representative when necessary. if resolution is outside of monetary guidelines, recommend solution and obtain approval from leadership.

Benefits

Disability Insurance
Wellness Programs
Life Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental Leave
Retirement Plan

Skills

Corporate Travel Booking

Sabre GDS

Customer Service

Problem Solving

Attention to Detail

Communication

VIP travel services

International travel documentation

Ready to Apply?

Join Corporate Travel Management, Inc. today

Posted 4 days ago

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