Technical Support Manager at Cummins

Canada

<p style="line-height: normal; margin-bottom: 0in; vertical-align: baseline;"><span style="font-family: Arial, sans-serif;">We are looking for a talented Technical Support Manager to join our team specializing in Industrial</span><span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif;"><span style="font-size: 10.5pt;"> Applications; mining (Oil &amp; Gas) and industrial HMLD engines&nbsp;</span></span><span style="font-family: Arial, sans-serif;">segments in Edmonton, Calgary, or Grande Prairie, Alberta.</span></p><p style="line-height: normal; margin-bottom: 0in; vertical-align: baseline;">&nbsp;</p><p><strong>Job Summary:</strong></p><p>Manages the technical support and training activities to support the sales of company products and services. Recommends product improvements to design staff in response to customer feedback.</p><p><span style="font-family: Arial, sans-serif;"><strong>In this role, you will make an impact in the following ways:&nbsp;</strong></span></p><ul style="list-style-type: disc;"><li><span style="font-family: Arial, sans-serif;">Strengthening customer partnerships by supporting counterparts and reinforcing trust, collaboration, and long‑term engagement.</span></li><li><span style="font-family: Arial, sans-serif;">Accelerate issue resolution by partnering with sales teams and customers to remove technical and engineering barriers that slow sales, installation, or product utilization.</span></li><li><span style="font-family: Arial, sans-serif;">Drive revenue and margin improvement by recommending product or service changes that reduce costs and expand sales opportunities.</span></li><li><span style="font-family: Arial, sans-serif;">Elevate the sales force’s technical capability through targeted coaching that improves confidence, accuracy, and customer credibility.</span></li><li><span style="font-family: Arial, sans-serif;">Influence solution design by evaluating products against customer requirements and ensuring proposed offerings align with real operational needs.</span></li><li><span style="font-family: Arial, sans-serif;">Advance complex sales cycles by contributing technical expertise that clarifies value, mitigates risk, and supports customer decision‑making.</span></li><li><span style="font-family: Arial, sans-serif;">Build a high‑performing technical support team by coaching, motivating, and delegating work aligned to employee strengths and development goals.</span></li><li><span style="font-family: Arial, sans-serif;">Improve operational efficiency and product reliability by identifying departmental issues and applying Six Sigma methods to reduce customer operating costs and enhance durability.</span></li></ul><p>&nbsp;</p> <br>Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.