Is the Customer Success Engineer - Europe position at Cyolo fully remote?

Yes, this Customer Success Engineer - Europe position at Cyolo is a remote position. The role is available for candidates in Brazil.

Is this a full-time or part-time Customer Success Engineer - Europe role?

This is a full-time Customer Success Engineer - Europe position at Cyolo.

How do I apply for the Customer Success Engineer - Europe position at Cyolo?

You can apply for this Customer Success Engineer - Europe position by clicking the "Apply Now" button on this page, which will take you to Cyolo's application portal.

Customer Success Engineer - Europe at Cyolo

Brazil

We are looking for a Customer Success Engineer to serve as a trusted technical partner for our customers throughout their post-sale journey. This role combines customer success, technical expertise, troubleshooting, and product enablement to help customers successfully adopt our solutions, overcome technical challenges, achieve business outcomes, and realize long-term value from our products and services.As a Customer Success Engineer at Cyolo, you will play a key role in ensuring our customers successfully deploy, adopt, and maximize the value of our solutions.You will work closely with Customer Success Managers and cross-functional teams to understand customer goals, technical environments, and challenges, while providing hands-on technical guidance throughout the customer lifecycle.The role combines proactive customer engagement with deep technical problem-solving. You will act as a trusted technical advisor, help resolve complex technical issues, support implementations and integrations, and provide recommendations that drive adoption and long-term customer success.Cyolo secures every connection across critical infrastructure and operational technology (OT) with a full-stack Secure Connectivity Platform that unifies remote privileged access and zero trust microsegmentation. Purpose-built for the world’s most critical operations, Cyolo makes secure connectivity surprisingly simple. <h3>Requirements</h3> Responsibilities:<ul class="editor-list-ul"><li value="1" class="editor-listitem">Serve as a trusted technical advisor and primary post-sale technical contact for customers</li><li value="2" class="editor-listitem">Partner closely with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments</li><li value="3" class="editor-listitem">Guide customers through onboarding, implementation, integration, configuration, and product adoption activities</li><li value="4" class="editor-listitem">Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity</li><li value="5" class="editor-listitem">Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution</li><li value="6" class="editor-listitem">Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams</li><li value="7" class="editor-listitem">Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance</li><li value="8" class="editor-listitem">Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence</li><li value="9" class="editor-listitem">Deliver technical training, workshops, enablement sessions, and product demonstrations for customer stakeholders</li><li value="10" class="editor-listitem">Identify technical risks and adoption blockers and proactively work with customers to address them</li><li value="11" class="editor-listitem">Help customers optimize their use of Cyolo’s solutions and ensure they are achieving their desired business and security outcomes</li></ul> Requirements:<ul class="editor-list-ul"><li value="1" class="editor-listitem"> 3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role</li><li value="2" class="editor-listitem">Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations</li><li value="3" class="editor-listitem">Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution</li><li value="4" class="editor-listitem">Ability to explain technical concepts clearly and guide customers through practical next steps</li><li value="5" class="editor-listitem">Excellent communication, presentation, relationship-building, and stakeholder management skills</li><li value="6" class="editor-listitem">Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams</li><li value="7" class="editor-listitem">Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously</li><li value="8" class="editor-listitem">Ability to work independently, take ownership, and operate effectively in a fast-paced environment</li><li value="9" class="editor-listitem">Excellent written and verbal communication skills in English</li></ul> Nice to Have:<ul class="editor-list-ul"><li value="1" class="editor-listitem">Experience supporting enterprise or strategic customers in a B2B technology environment</li><li value="2" class="editor-listitem">Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers</li><li value="3" class="editor-listitem">Experience with cybersecurity products or working in a cybersecurity environment</li><li value="4" class="editor-listitem">Experience working with OT / IT environments or critical infrastructure</li><li value="5" class="editor-listitem">Experience with remote access, Zero Trust, or identity and access management solutions</li><li value="6" class="editor-listitem">Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation</li><li value="7" class="editor-listitem">Experience working in a SaaS company or high-growth startup environment</li></ul> Success Measures:<ul class="editor-list-ul"><li value="1" class="editor-listitem">High customer satisfaction and strong relationships with technical and business stakeholders</li><li value="2" class="editor-listitem">Successful onboarding and implementation of customers</li><li value="3" class="editor-listitem">Increased product adoption, usage, and customer value realization</li><li value="4" class="editor-listitem">Reduced technical blockers and faster resolution of complex customer issues</li><li value="5" class="editor-listitem">Strong renewal support through successful adoption, risk mitigation, and demonstrated product value</li><li value="6" class="editor-listitem">Clear internal visibility into customer needs, technical risks, recurring issues, and product feedback</li><li value="7" class="editor-listitem">Effective collaboration across Customer Success, Support, Product, and Engineering teams</li></ul>

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Customer Success Engineer - Europe

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