Change Manager at DecisionPoint | Cortek
United States
<h2>Overview</h2> <p>DecisionPoint seeks a <strong>Change Manager</strong> to oversee enterprise change management processes supporting a large federal and DoD-aligned mission environment. This role manages all aspects of change governance, including facilitating the Change Control Board (CCB), evaluating the risk and impact of technical changes, coordinating approvals, and ensuring alignment with ITIL-based processes. </p> <p>The Change Manager is responsible for maintaining disciplined, traceable, and compliant change activities across development, test, staging, and production environments. This includes documenting change requests, enforcing change policies, ensuring proper sequencing and scheduling, and guiding teams through standard and emergency change workflows. </p> <p><em>This position is fully remote.</em></p> <h2>Duties & Responsibilities</h2> <p>The Change Manager will: </p> <ul> <li>Lead the full change management lifecycle, enforcing ITIL-aligned processes for change requests, approvals, and implementation. </li> </ul> <ul> <li>Run the Change Control Board (CCB), prepare agendas, facilitate decision making, and record outcomes. </li> </ul> <ul> <li>Evaluate proposed changes for risk, impact, dependencies, and alignment with mission and technical priorities. </li> </ul> <ul> <li>Ensure all changes are properly documented, reviewed, tested, approved, and scheduled before implementation. </li> </ul> <ul> <li>Manage emergency changes, including rapid assessment, stakeholder coordination, and expedited approval workflows. </li> </ul> <ul> <li>Coordinate with release management, DevSecOps, infrastructure, security, and application teams to ensure change readiness. </li> </ul> <ul> <li>Maintain the change calendar, implementation timelines, and change freezes in alignment with operational needs. </li> </ul> <ul> <li>Track change metrics, trends, failure rates, and audit results to support continuous improvement. </li> </ul> <ul> <li>Ensure change records are complete, accurate, and compliant with federal and DoD requirements. </li> </ul> <ul> <li>Assist in post-implementation reviews to identify root causes and recommend corrective actions. </li> </ul> <ul> <li>Provide training, guidance, and communication on change governance procedures. </li> </ul> <h2>Qualifications</h2> <p><strong>Clearance Requirement</strong> </p> <p>Must hold an active Secret clearance, supported by a Tier 3 background investigation. </p> <p> </p> <p><strong>Education (Required)</strong> </p> <p>Bachelor’s degree in Business, Information Technology, Information Systems, or a related field. </p> <p> </p> <p><strong>Experience (Required)</strong> </p> <ul> <li>Minimum <strong>7 years</strong> of experience in IT change management, IT service management, or enterprise governance roles. </li> </ul> <ul> <li>Experience leading ITIL-based change control processes for federal, DoD, or similarly complex environments. </li> </ul> <ul> <li>Experience running or supporting a Change Control Board (CCB). </li> </ul> <ul> <li>Experience evaluating technical changes for risk, impact, dependencies, and mission alignment. </li> </ul> <ul> <li>Experience coordinating change readiness across multiple technical disciplines. </li> </ul> <p> </p> <p><strong>Technical Knowledge (Required)</strong> </p> <ul> <li>Strong knowledge of ITIL v4 change management processes. </li> </ul> <ul> <li>Understanding of enterprise release workflows, deployment cycles, and change governance. </li> </ul> <ul> <li>Familiarity with DevSecOps, CI/CD pipelines, and cross-environment promotion workflows. </li> </ul> <ul> <li>Knowledge of configuration management, CMDB concepts, and dependency relationships. </li> </ul> <p><strong>Technical Knowledge (Preferred)</strong> </p> <ul> <li>Experience with ServiceNow, Remedy, Jira, or other ITSM platforms. </li> </ul> <ul> <li>Experience with risk assessment, compliance reporting, or operational auditing. </li> </ul> <p> </p> <p><strong>Certifications</strong> </p> <p><strong>Required:</strong> </p> <ul> <li>ITIL v4 Foundation </li> </ul> <p><strong>Preferred:</strong> </p> <ul> <li>Additional ITSM, governance, or project management certifications </li> </ul> <p> </p> <p><strong>Skills</strong> </p> <ul> <li>Strong facilitation and communication skills for guiding cross-functional teams through change decisions. </li> </ul> <ul> <li>Excellent analytical and risk evaluation skills with attention to detail. </li> </ul> <ul> <li>Ability to enforce process adherence while supporting mission-critical operations. </li> </ul> <ul> <li>Strong organizational and documentation abilities. </li> </ul> <ul> <li>Capacity to manage competing priorities in a highly dynamic operational environment. </li> </ul> <p> </p> <h2>Our Equal Employment Opportunity Policy</h2> <ul> <li><strong>EEO and Affirmative Action Policy:</strong> DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.</li> <li><strong>Pay Transparency Policy:</strong> In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.</li> <li><strong>Authorization to Share Resume and Personal Information:</strong> By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.</li> </ul>
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