Senior Manager, Global Payroll at Docusign

United States

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Global Payroll Operations Manager will lead and oversee global payroll operations across multiple countries, ensuring seamless, compliant, and timely payroll processing for a large, multinational organization. This role will manage the US and global payroll team, collaborate with internal stakeholders, and work closely with external vendors to standardize processes, drive efficiency, and ensure compliance with local and international payroll regulations. The Senior Manager will also spearhead global payroll projects, including system implementations, process improvements, and operational strategies to scale payroll operations as the organization grows. This position is a people manager role reporting to the Director, Payroll. Responsibility Lead global payroll operations, ensuring accurate and timely payroll processing for employees across multiple regions Ensure compliance with local, regional, and international payroll regulations, tax laws, and labor laws Drive the development, implementation, and continuous improvement of standardized global payroll processes, policies, and controls Manage the global payroll team, providing leadership, mentorship, and support to regional payroll managers Collaborate with HR, finance, tax, legal, and external payroll vendors to align payroll operations with business goals Oversee payroll system implementations, upgrades, and integrations, ensuring successful deployment and minimal disruption to payroll activities Identify and resolve payroll discrepancies proactively, ensuring timely resolution of employee inquiries and escalations Develop, track, and report key payroll performance metrics and KPIs to senior leadership Lead year-end payroll activities, including tax filings, audits, and compliance reviews Partner with internal audit teams to conduct regular payroll audits and ensure payroll accuracy and compliance Manage vendor relationships, ensuring high-quality service delivery and exploring opportunities for vendor consolidation or outsourcing where applicable Stay updated on global payroll trends, laws, and best practices, advising leadership on potential risks and opportunities Provide strategic direction for payroll-related initiatives to support business growth and improve service delivery Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in accounting, finance, business administration, or a related field 8+ years of experience in payroll operations, with at least 5 years in a global payroll leadership role Experience working with global payroll systems (ADP, Workday, SAP, Oracle, etc.) Experience with managing payroll compliance for large multinational organizations Experience with Excel and Google Workspace Preferred Certified Payroll Professional (CPP) or equivalent certification Extensive experience in global payroll management, with a proven track record in handling multi-country payroll operations In-depth knowledge of international payroll compliance, regulations, and tax laws Experience leading payroll system implementations, integrations, and upgrades, with strong project management skills Strong leadership and team management skills, with experience managing remote and cross-functional teams Proven ability to streamline payroll processes and drive operational improvements in large, complex organizations Strong analytical and problem-solving skills, with the ability to analyze payroll data and make data-driven decisions Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior leadership Experience managing vendor relationships, including third-party payroll providers and consultants Ability to handle sensitive and confidential information with the highest level of discretion Strong understanding of payroll technology, including platforms such as ADP, Workday, SAP, or Oracle Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $140,000.00 - $225,075.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $133,800.00 - $189,000.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary Washington DC: $140,000.00 - $197,750.00 base salary Ohio: $117,200.00 - $165,575.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote