Is the CRM Lead Specialist position at Domaine fully remote?

Yes, this CRM Lead Specialist position at Domaine is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time CRM Lead Specialist role?

This is a full-time CRM Lead Specialist position at Domaine.

What benefits does Domaine offer for this position?

Domaine offers the following benefits: Dental Insurance, Vision Insurance.

How do I apply for the CRM Lead Specialist position at Domaine?

You can apply for this CRM Lead Specialist position by clicking the "Apply Now" button on this page, which will take you to Domaine's application portal.

CRM Lead Specialist at Domaine

United States

<div><body><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.3;font-size:18pt;font-weight:600;letter-spacing:0.25px;margin-top:2px;margin-bottom:2px;text-align:start;padding-left:0px;'>The Role</h3>The CRM Lead Specialist owns production quality and delivery across Domaine's entire CRM client roster — migration projects and ongoing retainers, creative and technical work alike. This role sits between our Specialists and our Strategists/Team Lead: managing a small team of Specialists day to day, holding the line on QA and execution standards across every deliverable that goes out the door, and pushing the department forward on AI-forward tooling and innovation in CRM. Reports to: Director of CRMDirect reports: 3–4 SpecialistsLocation: Fully remote; must maintain EST working hours <h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;'>What You'll Do</h3>Production Management, Across the Board<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own production oversight across all CRM clients — migration projects and retainers alike — spanning both creative and technical execution.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Serve as the checkpoint between Specialist output and what reaches Strategists and clients: nothing ships without passing through your review.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Coordinate production workflows across accounts to keep delivery on time and on standard, flagging capacity or timeline risk early.</li></ul> Deep QA & Deliverable Oversight<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own deep QA on all deliverables the Specialist team produces — builds, segmentation, automation, deployment, copy and design implementation — not spot checks, full review.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Set and enforce execution standards and documentation practices consistently across Creative and Technical tracks.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Act as the escalation point for complex technical or production issues that exceed individual Specialist capacity.</li></ul> People Management<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Directly manage 3–4 CRM Specialists across Creative and Technical tracks: performance, day-to-day workload, and development.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Run regular 1:1s with coaching and feedback tailored to each Specialist's discipline.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Identify skill gaps, build development plans, and support onboarding of new Specialists.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Serve as first escalation point for Specialist-level blockers and quality issues.</li></ul> Billable Utilization & Resourcing<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own Specialist team billable utilization, with an 80% target across direct reports.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Monitor utilization weekly; proactively address over- or under-utilization across accounts and individuals.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Manage staffing allocation across client accounts and partner with the Team Lead on resourcing and headcount planning.</li></ul> AI-Forward Practice & Innovation<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Champion AI-forward tooling and workflows across CRM execution — identifying where AI can raise quality, speed, or consistency in production.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Drive innovation in CRM production practice: new approaches to segmentation, automation, QA, and lifecycle programming.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Evaluate and pilot new tools and methods with the team, then codify what works into standard practice.</li></ul> Platform Fluency & Certification<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own staying current on new Klaviyo product features and releases, and train the CRM team on them as they roll out.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Take on new ESP certifications (starting with Braze) to expand the team's platform coverage beyond Klaviyo.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Translate platform and product updates into changes to team practice, standards, and training.</li></ul> Process & Standards<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Own and evolve execution playbooks, build standards, and QA processes across both Specialist tracks.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Drive adoption of best practices across ESP/SMS platforms, automation logic, and production workflows.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Document repeatable processes and contribute to the team's knowledge base.</li></ul> <h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.3;font-size:18pt;font-weight:600;letter-spacing:0.25px;margin-top:2px;margin-bottom:2px;text-align:start;padding-left:0px;'>What You'll Bring</h3><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Deep, hands-on expertise in Klaviyo-centric CRM execution; fluency across ESP/SMS platforms and migration methodologies (Cordial-to-Klaviyo and similar).</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">A track record of producing and QA'ing complex email/SMS builds, segmentation, and automations at a high bar.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Experience managing or mentoring specialists/producers, ideally across both creative and technical disciplines.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Comfort working with AI tools in production workflows, with genuine curiosity about where AI changes how CRM work gets done.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Strong organizational skills — able to hold oversight across multiple client accounts and production streams simultaneously.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Clear, proactive communicator; comfortable as an escalation point and cross-functional liaison.</li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;">Agency experience across DTC/retail clients preferred.</li></ul> <h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.3;font-size:18pt;font-weight:600;letter-spacing:0.25px;margin-top:2px;margin-bottom:2px;text-align:start;padding-left:0px;'>How This Role Works With Others</h3>With Strategists: Partners on production feasibility and timeline management; acts as the quality checkpoint before Specialist output reaches strategy or the client.With the Team Lead: Manages day-to-day Specialist team operations — workload, utilization, performance, and development — reducing operational load on the Team Lead; escalates team-level trends and partners on resourcing and hiring.With the Lead Designer: Coordinates production handoffs between execution and design; partners on QA from design spec through final deployment. PERKS & BENEFITS<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Competitive Healthcare with Dental & Vision</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Retirement savings plan with employer matching</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Competitive PTO policy with paid time off at end of year</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Flexible working schedule</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Remote-first culture</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Home office stipend</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Apple gear</li><li style="margin:0px;font-size:13pt;line-height:1.38;letter-spacing:0.25px;">Continued education and personal development opportunities</li></ul>We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.</body></div>

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Remote Opportunity

CRM Lead Specialist

Join Domaine as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

CRM Lead Specialist

Domaine

Full Time

2 weeks ago

The Role The CRM Lead Specialist owns production quality and delivery across Domaine's entire CRM client roster — migration projects and ongoing retainers, creative and technical work alike.

United States

Canada

Engineering

Senior

CRM Management

Klaviyo

Braze

+5 more

Job Description

The Role

The CRM Lead Specialist owns production quality and delivery across Domaine's entire CRM client roster — migration projects and ongoing retainers, creative and technical work alike. This role sits between our Specialists and our Strategists/Team Lead: managing a small team of Specialists day to day, holding the line on QA and execution standards across every deliverable that goes out the door, and pushing the department forward on AI-forward tooling and innovation in CRM.

Reports to: Director of CRM

Direct reports: 3–4 Specialists

Location: Fully remote; must maintain EST working hours

What You'll Do

Production Management, Across the Board

Own production oversight across all CRM clients — migration projects and retainers alike — spanning both creative and technical execution.
Serve as the checkpoint between Specialist output and what reaches Strategists and clients: nothing ships without passing through your review.
Coordinate production workflows across accounts to keep delivery on time and on standard, flagging capacity or timeline risk early.

Deep QA & Deliverable Oversight

Own deep QA on all deliverables the Specialist team produces — builds, segmentation, automation, deployment, copy and design implementation — not spot checks, full review.
Set and enforce execution standards and documentation practices consistently across Creative and Technical tracks.
Act as the escalation point for complex technical or production issues that exceed individual Specialist capacity.

People Management

Directly manage 3–4 CRM Specialists across Creative and Technical tracks: performance, day-to-day workload, and development.
Run regular 1:1s with coaching and feedback tailored to each Specialist's discipline.
Identify skill gaps, build development plans, and support onboarding of new Specialists.
Serve as first escalation point for Specialist-level blockers and quality issues.

Billable Utilization & Resourcing

Own Specialist team billable utilization, with an 80% target across direct reports.
Monitor utilization weekly; proactively address over- or under-utilization across accounts and individuals.
Manage staffing allocation across client accounts and partner with the Team Lead on resourcing and headcount planning.

AI-Forward Practice & Innovation

Champion AI-forward tooling and workflows across CRM execution — identifying where AI can raise quality, speed, or consistency in production.
Drive innovation in CRM production practice: new approaches to segmentation, automation, QA, and lifecycle programming.
Evaluate and pilot new tools and methods with the team, then codify what works into standard practice.

Platform Fluency & Certification

Own staying current on new Klaviyo product features and releases, and train the CRM team on them as they roll out.
Take on new ESP certifications (starting with Braze) to expand the team's platform coverage beyond Klaviyo.
Translate platform and product updates into changes to team practice, standards, and training.

Process & Standards

Own and evolve execution playbooks, build standards, and QA processes across both Specialist tracks.
Drive adoption of best practices across ESP/SMS platforms, automation logic, and production workflows.
Document repeatable processes and contribute to the team's knowledge base.

What You'll Bring

Deep, hands-on expertise in Klaviyo-centric CRM execution; fluency across ESP/SMS platforms and migration methodologies (Cordial-to-Klaviyo and similar).
A track record of producing and QA'ing complex email/SMS builds, segmentation, and automations at a high bar.
Experience managing or mentoring specialists/producers, ideally across both creative and technical disciplines.
Comfort working with AI tools in production workflows, with genuine curiosity about where AI changes how CRM work gets done.
Strong organizational skills — able to hold oversight across multiple client accounts and production streams simultaneously.
Clear, proactive communicator; comfortable as an escalation point and cross-functional liaison.
Agency experience across DTC/retail clients preferred.

How This Role Works With Others

With Strategists: Partners on production feasibility and timeline management; acts as the quality checkpoint before Specialist output reaches strategy or the client.

With the Team Lead: Manages day-to-day Specialist team operations — workload, utilization, performance, and development — reducing operational load on the Team Lead; escalates team-level trends and partners on resourcing and hiring.

With the Lead Designer: Coordinates production handoffs between execution and design; partners on QA from design spec through final deployment.

PERKS & BENEFITS

Competitive Healthcare with Dental & Vision
Retirement savings plan with employer matching
Competitive PTO policy with paid time off at end of year
Flexible working schedule
Remote-first culture
Home office stipend
Apple gear
Continued education and personal development opportunities

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Benefits

Dental Insurance
Vision Insurance

Skills

CRM Management

Klaviyo

Braze

Email Marketing

SMS Marketing

Team Leadership

Quality Assurance

Production Management

Ready to Apply?

Join Domaine today

Posted 2 weeks ago

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