CRM Specialist at Domaine
United States
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="white-space:pre-wrap;">Responsibilities:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Co-manage clients alongside CRM Team Strategists, managing and setting the pace for all day to day operations of lifecycle marketing.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Email brief production, copywriting and design instruction for emails, SMS, MMS, Push notifications, and In-App Messaging.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Campaign project management & production timeline coordination between client(s), designer(s), coder(s), and strategist(s) to ensure asset completion is executed to proper specifications.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Execute email sends, including building advanced segments, QA, scheduling and deploying email and SMS sends in conjunction with content calendar</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Flow logic setup, testing & timing optimization, ensuring communications are running properly.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Client communication & coordination; create, schedule, and conduct meetings, as required.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Create monthly reporting, supporting the client team Strategist, analyzing campaign & creative performance and communicating insights internally and to client teams</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Stay up to date on lifecycle best practices, industry happenings and international compliance; ensure ongoing platform enablement of new ESP features and functionality.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Participate in campaigns and initiatives for new client acquisition, including list growth strategies, sign up form creation and other omni-channel tactics to support email & SMS sign ups</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="white-space:pre-wrap;">Qualifications:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Excellent time management and communication skills</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">3+ years of experience in email + SMS marketing production, with at least 1 year in an agency setting</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Familiarity with with HTML/CSS Required</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Hands on keyboards experience working with a variety of platforms (Klaviyo, SFMC, Iterable, Braze, Attentive, Postscript, etc.,) a plus</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Experience with eCommerce/ Retail brands and platforms, and the relevant ecosystem tech stack for email + SMS</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Proven track record of exceptional performance in building lifecycle marketing revenue</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Mobile App, Mobile Push, Web Push, In-App Messaging experience a plus</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Highly process oriented, with the ability to project manage competing priorities in a disciplined manner while openly communicating with multiple stakeholders</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Strong writing experience coupled with a drive to constantly improve your ability to connect through the written word</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Self-starter with a strong sense of ownership and the ability to work independently in a fast-paced, dynamic environment</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><b><strong style="font-size:12pt;white-space:pre-wrap;">PERKS & BENEFITS</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Competitive Healthcare with Dental & Vision</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Retirement savings plan with employer matching</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Competitive PTO policy with paid time off at end of year</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Flexible working schedule</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Remote-first culture</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Home office stipend</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Apple gear</span></li><li style="margin:0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:11pt;white-space:pre-wrap;">Continued education and personal development opportunities</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"><i><em style="font-size:11pt;white-space:pre-wrap;">We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.</em></i></p>
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