Configuration Manager at ECS
United States
<p><span>ECS is seeking a <strong><em>Configuration Manager </em></strong>to work <strong><em>remotely</em></strong>. </span></p> <p> </p> <p>As the Configuration Manager for <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://ddsf.disadirect.disa.mil/kinetic/themes/ddsf/training/DISA%2520Storefront%2520User%2520Guide.pdf&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIAhAB&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>DISA Storefront</span></a> contract, you will serve as the central authority for managing the lifecycle of IT service configurations and ensuring operational stability through rigorous <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.dvidshub.net/news/317354/disa-improves-customer-experience-establishing-recurring-maintenance-schedule-reducing-service-interruptions&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIAhAC&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>Authorized System Interruption (ASI) management</span></a>. You will bridge the gap between technical teams and mission partners to ensure that all changes are documented, communicated, and executed with minimal service disruption.</p> <p> </p> <p>Core Responsibilities</p> <ul> <li>ASI Coordination & Scheduling: Manage the full lifecycle of Authorized Service Interruptions (ASIs), including the formal request, coordination, and scheduling of maintenance windows to minimize impact on mission partner circuits and services.</li> <li>Reporting & Compliance: Generate and review <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.disa.mil/-/media/Files/DISA/About/Publication/Circular/270-A85-1-System-Equipment-Reporting-System.pdf&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAC&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>ASI reports</span></a> and system equipment reports (SERs) to track maintenance outcomes, equipment readiness, and lifecycle issues in accordance with DISA Circular 270-A85-1.</li> <li>Customer Communication: Serve as the primary point of contact for stakeholders regarding scheduled maintenance, providing <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://it.emory.edu/smcc/itsm_process/configuration/roles-responsibilities.html&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAE&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>timely notifications</span></a> and situational awareness to leadership and mission partners.</li> <li>Resource Management: Monitor and manage IT resources allocated to support customer requirements, ensuring they are operated at peak effectiveness throughout their lifecycle.</li> <li>Baseline Control: Establish and maintain <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Configuration-Manager_RQ211754-1&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAH&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>configuration baselines</span></a> for Storefront systems, ensuring all hardware, software, and documentation align with <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://community.citrix.com/tech-zone/build/tech-papers/citrix-disa-stigs/&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAI&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>DISA STIGs</span></a> and security protocols.</li> <li>CMDB Maintenance: Oversee the <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://help.ivanti.com/ht/help/en_US/ISM/2023/user/Content/ServiceDesk/Roles/Configuration_Manager_Ta.htm&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAK&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>Configuration Management Database (CMDB)</span></a>, accurately tracking Configuration Items (CIs), their relationships, and status changes.</li> </ul> <strong><span>Qualifications</span></strong> <ul> <li><strong>Experience:</strong> Minimum 5 years in <a href="https://www.google.com/url?sa=i&source=web&rct=j&url=https://careers-validatek.icims.com/jobs/2486/configuration-management-lead/job&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBRAB&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000"><span>Configuration Management</span></a> roles, preferably within a DoD or DISA environment.</li> <li><em><strong>Clearance: Active Secret clearance.</strong></em></li> <li><strong>Certification:</strong> ITIL v3 or v4 certification is highly desired to align with globally accepted change management processes.</li> <li><strong>Tools:</strong> Proficiency with the DISA Storefront platform and IT Service Management (ITSM) tools for tracking orders and configurations.</li> </ul>
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