ServiceNow Developer at ECS

United States

<p><span>ECS is seeking a<em><strong> ServiceNow Developer </strong></em>to work <strong><em>remotely</em></strong>. </span><span> </span><strong><u><span>Please Note:</span></u></strong><strong><span> This position is contingent upon additional funding.</span></strong></p> <p> </p> <p>Responsibilities include:</p> <ul> <li>Maintain the health, performance, and reliability of the ServiceNow platform.</li> <li>Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.</li> <li>Manage user roles, permissions, and access control in alignment with security policies and organizational standards.</li> <li>Provide technical support and issue resolution, ensuring minimal disruption to IT services.</li> <li>Monitor system logs and performance, proactively identifying and addressing potential issues.</li> <li>Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.</li> <li>Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.</li> <li>Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.</li> <li>Offer technical leadership in platform design, integration, and optimization efforts.</li> <li>Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.</li> </ul> <p><span><a href="https://ecstech.com/careers/benefits"><em><span>General Description of Benefits</span></em></a></span></p> <strong><span>Qualifications</span></strong> <ul> <li>Bachelor’s degree in computer science, information systems, or a related discipline.</li> <li>At least 5 years of experience in IT support, system administration, or a related technical field.</li> <li>Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.</li> <li>Experience working in an Agile environment with tools such as Microsoft Azure DevOps.</li> <li>Prior experience supporting government agencies or contracts.</li> <li>Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.</li> <li>Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.</li> <li>Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.</li> <li>Strong knowledge of ITIL frameworks, and ITSM best practices.</li> <li>Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.</li> <li>Ability to implement and maintain automated processes and workflows.</li> <li>Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.</li> <li>Experience providing user training and technical documentation.</li> <li>Skilled in problem-solving and root cause analysis.</li> <li>Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.</li> </ul>