Cloud Engineer II (Azure) at Ellucian

Mexico

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity As a Cloud Engineer II at Ellucian, you will contribute to the design, implementation, and maintenance of the cloud infrastructure that powers our SaaS solutions for higher education. As Ellucian continues its transformation into an AI-First organization, our cloud environments play a critical role in enabling secure, scalable, and reliable application services. In this role, you will support the stability, performance, and continuous improvement of our cloud platform while collaborating across engineering, operations, and security teams. Your work will help ensure that both core applications and AI-enabled capabilities operate effectively and efficiently. Where you will make an impact Cloud Infrastructure Design: Design and implement cloud infrastructure solutions that meet business and technical requirements. Apply established best practices and adhere to defined architectural standards. Deployment & Configuration: Support the deployment and configuration of cloud applications and services. Ensure smooth integration and consistent operation across environments. Troubleshooting & Support: Provide technical support for cloud infrastructure and assist in resolving complex issues. Work to minimize downtime and maintain system reliability. Security & Compliance: Implement security best practices to protect cloud applications and data. Support compliance with industry standards and regulatory requirements. Performance Monitoring: Monitor cloud infrastructure performance and identify areas for improvement. Use performance metrics and monitoring tools to help optimize cloud services and enhance user experience. Automation & Optimization: Develop and maintain automation scripts to streamline cloud operations. Contribute to ongoing efforts to improve efficiency, consistency, and reliability across environments. Documentation: Develop and maintain documentation for cloud infrastructure, including configuration guides, best practices, and troubleshooting procedures. Continuous Improvement: Stay informed on industry trends and evolving cloud technologies. Identify opportunities to enhance infrastructure stability and service quality. Collaboration: Work closely with development, operations, security, and data teams to ensure cloud solutions support application requirements, including AI-enabled functionality where applicable. Team Contribution: Share knowledge, provide peer guidance, and contribute to a collaborative and accountable engineering environment. What you will bring 3–5 years of experience in cloud engineering, preferably in SaaS or enterprise environments Strong understanding of cloud computing principles and infrastructure best practices Moderate experience with the Microsoft Azure cloud platform. Strong understanding of web technologies, including REST, TLS, and SAML2 Proficiency with cloud management tools and technologies Strong troubleshooting and problem-solving skills Effective interpersonal and communication skills, with the ability to collaborate across cross-functional teams Attention to detail and commitment to producing high-quality work Ability to manage multiple tasks and priorities in a dynamic environment Interest in continuous learning and improving cloud services What makes #Ellucianlife Comprehensive health coverage: family major medical expenses, dental and life insurance. Christmas bonus 30 days Saving fund Monthly food coupon 15 workdays vacation Thrive Flex Program that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Tuition Reimbursement Assistance Professional development opportunities #LI-RB1 #LI-Remote