Employee Relations Investigator at Ensign Services

United States

Employee Relations Investigator   Position Type: Full-time, exempt employee, remote worker. Salary Range: Compensation will be based on the candidate’s experience, qualifications, and geographic location. Location: (Remote) Seeking candidates that reside in Arizona, Texas, Tennessee or in the Southeast area. Up to 30% of travel is required to support investigation and in-person training.    About the Company:  Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 400 facilities in the long-term care continuum that employ over 60,000 employees.   ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations.  What sets ESI apart from other companies is the quality of our most valuable resource - our people.   We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously.  We want an individual in this role who will demonstrate these values through actions and words.   About the Opportunity  The Employee Relations Investigator works under the direction of the Employee Relations Director and legal counsel, reporting directly to the Employee Relations Director. This position is primarily remote and may be performed from a home office. However, travel will be required when warranted by the nature of a complaint and for training purposes. Travel is anticipated to be up to 30% of the time, though the actual amount may vary based on the nature and location of complaints received.   Specific Duties include, but are not limited to:  * Independently conducts timely, objective, and thorough internal investigations including but not limited to alleged violations of company policy, harassment, discrimination, accommodation, and retaliation and prepares all required documentation. * Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system.    * Prepares investigation plans, gathers evidence by interviewing witnesses and reviewing relevant records, analyzes evidence and reaches factual findings, analyzes facts in light of relevant policies and law to determine whether complaint is substantiated and recommends corrective action.    * Exercises judgment and provides analysis involving complex and diverse employee relations problems.   * Partners with HR Resources, Legal Counsel, Compliance partners, and other resources as appropriate on sensitive employee relations issues. * Professionally and effectively communicates findings with key partners to develop and deliver an integrated plan. * Prioritizes multiple tasks and responsibilities in a fast-paced environment, while maintaining positive customer and client relations. * Possesses the ability to be flexible with workhours in order to respond to urgent issues and to the situational needs and requirements of the workload. * Identifies and reports on trends and recommendations for systemic improvements and preventative measures (e.g., training).  * Strategize and develop a comprehensive plan of action to address identified issues. The Investigator will also be responsible for designing, implementing and designing targeted training programs to promote best practices and prevent future occurrences. * Support additional tasks and special ad hoc projects as assigned. Position Requirements:  * • Bachelor’s degree in Human Resources or a related field, or equivalent experience. • Professional HR certification from SHRM or HRCI, preferred. • Five or more years of experience conducting workplace investigations. • Ability to identify root causes and analyze and interpret data. • Highly detail-oriented with strong organizational skills. • Excellent verbal and written communication skills. • Strong knowledge of employee relations and applicable state and federal employment laws, including Title VII, ADA, FMLA, and FLSA. • Interacts respectfully and professionally with employees at all levels. • Ability to work independently with minimal day-to-day oversight. • Demonstrated ability to prioritize workload and meet deadlines. • Strong conflict resolution and problem-solving skills. • Strong presentation and facilitation skills. • Knowledge of Workday, Navex Ethics Point and HR Acuity helpful, but not mandatory • Bilingual fluency in English and Spanish is a plus.  • Up to 30% of travel is required to support investigation and in-person training.  Additional Information: * Pre‑employment criminal background screening required. What We Offer We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com [http://www.ensignbenefits.com/]    Ensign Services, Inc. is an equal opportunity employer.  If you need assistance or accommodation during the application process, please contact us at 888-659-3616.    Job ID: 1586