Senior Nurse Navigator - Remote at EVERSANA

United States

<h3>Company Description</h3><p>At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! </p><p>Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. <em> </em></p><p> </p><h3>Job Description</h3><p>*This is a remote position covering the US. </p><p>The <strong>Senior</strong> <strong>Nurse Navigator</strong> for the <em>Thera Nurse Navigator Program</em> serves as both a hands-on clinical navigator and a program leader responsible for overall program execution. This role ensures high‑quality patient education, engagement, and support while providing direct oversight, coaching, and quality assurance for the Nurse Navigator team. The Senior Nurse Navigator acts as a key partner to the Executive Director of Nursing Program Deployment, supporting strategic program objectives, driving operational excellence, and delivering consistent, compliant, patient‑centered services. This position is accountable for team performance reporting, quality control monitoring, and the professional growth and evaluation of the nursing team.</p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong><br/> Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:</p><ul><li><strong>Program Leadership &amp; Execution</strong><ul><li>Oversee full operational execution of the Thera Nurse Navigator Program, ensuring alignment with program goals, compliance standards, and client expectations.</li><li>Serve as a player‑coach by balancing direct patient support responsibilities with leadership duties for the broader team.</li><li>Collaborate with internal stakeholders to optimize workflows, technology utilization, and patient experience enhancements.</li></ul></li><li><strong>Patient Education &amp; Engagement</strong><ul><li>Deliver high‑quality patient education on therapy, disease state, expectations, and adherence support.</li><li>Serve as a subject matter expert on patient engagement best practices and continuously elevate team capabilities in patient-centric communication.</li><li>Monitor patient engagement metrics and implement strategies to improve outreach, education quality, and patient satisfaction.</li><li>Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines.</li></ul></li><li><strong>Team Leadership, Coaching &amp; Development</strong><ul><li>Provide coaching, guidance, and ongoing mentorship to Nurse Navigators to ensure adherence to program protocols, SOPs, and quality standards.</li><li>Conduct annual performance reviews for the Nurse Navigator team, evaluating competencies, productivity, and professional development needs.</li><li>Lead team huddles, training updates, and professional development initiatives.</li><li>Serve as a point of escalation for calls requiring a higher degree of clinical expertise or discretion to resolve customer issues or complaints.</li></ul></li><li><strong>Quality Control &amp; Compliance</strong><ul><li>Implement and oversee quality control monitoring processes to ensure compliant, accurate, and consistent program delivery.</li><li>Partner with Quality Assurance and Compliance teams to maintain high standards of documentation, privacy adherence, and clinical accuracy.</li><li>Continually evaluate the efficiency, productivity and accuracy of the clinical team and take initiative to improve efficiency, improve quality, and develop best practices</li><li>Identify gaps in performance or process and initiate corrective action plans or training solutions as needed.</li></ul></li><li><strong>Reporting &amp; Metrics Management</strong><ul><li>Prepare and deliver monthly team activity reports, including patient engagement metrics, operational performance, quality outcomes, and improvement opportunities.</li><li>Utilize data insights to inform program improvements and support strategic decision‑making.</li><li>Ensure timely escalation of risks, challenges, or compliance concerns to leadership with solutions.</li></ul></li><li>All other duties as assigned.</li></ul><p><strong>EXPECTATIONS OF THE JOB:</strong></p><ul><li><strong>Travel: </strong> Up to 25 % as needed for customer interactions or business meetings</li><li><strong>Hours:  </strong>Full Time position 5 days a week ~ 40 hours per week</li></ul><p>#LI-CG1</p><h3>Qualifications</h3><p><strong>MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:</strong></p><p>The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.</p><p><strong>Education</strong> Bachelor’s degree in nursing or a related healthcare field from an accredit college or university. Associates degree in nursing with relevant experience considered.</p><p><strong>Experience and/or Training</strong></p><ul><li>Minimum 3-5 years of experience in patient support programs, care coordination, specialty pharmacy, nursing leadership, or patient engagement roles.</li><li>Comfortable using virtual communication platforms and electronic documentation systems</li><li>Excellent communication (written, verbal, and presentation) skills with the ability to interact with all levels of management</li><li>Ability to manage, mentor, train, and develop employees</li><li>Commitment to process improvement with the ability to execute</li><li>Experience with injectable therapies</li><li>Previous team leadership, precepting, or coaching experience required.</li><li>Strong understanding of patient education principles, clinical workflows, and specialty therapy navigation.</li><li>Excellent communication, coaching, problem‑solving, and critical thinking skills.</li><li>Ability to manage multiple priorities in a fast-paced environment while maintaining high‑quality standards.</li><li>Exhibits confidence in decision making, demonstrates empathy for employees and customers, and inspires team to deliver while being accountable for results</li></ul><p><strong>Licenses/Certificates</strong> Active, unrestricted Registered Nurse (RN) license required</p><ul><li>Must hold an active RN license and obtain licensure in all states within the assigned territory within 90 days of hire.  Active licensure in compact state preferred.</li></ul><p><strong>Technology/Equipment </strong>Moderate knowledge of Word, PowerPoint, Excel, Outlook and videoconferencing platforms (Teams, Zoom, GoTo Meeting)</p><p><strong>PREFERRED QUALIFICATIONS:</strong></p><ul><li>Experience within EVERSANA, pharmaceutical support services, or HUB/Nurse Navigator programs.</li><li>Prior involvement in quality assurance activities, program performance monitoring, or similar operational quality functions.</li><li>Knowledge of medical documentation platforms, CRM systems, and healthcare data reporting tools.</li><li>Advanced skill level with Microsoft Word, PowerPoint, Excel, Outlook, and virtual meeting platforms (e.g., Microsoft Teams, Zoom, GoTo Meeting).</li><li>Advanced practice degree such as Nurse Practitioner, Physician Assistant, PharmD, or MSN (preferred but not required).</li><li>Bilingual (English/Spanish) </li></ul><p><strong>CORE COMPETENCIES:</strong></p><ul><li>Patient‑Centered Communication</li><li>Leadership &amp; Team Development</li><li>Quality &amp; Compliance Focus</li><li>Operational Excellence</li><li>Analytical &amp; Reporting Capability</li><li>Collaboration &amp; Cross‑Functional Coordination</li></ul><h3>Additional Information</h3><p><strong>OUR CULTURAL BELIEFS</strong></p><p><strong>Patient Minded</strong> I act with the patient’s best interest in mind.</p><p><strong>Client Delight</strong> I own every client experience and its impact on results.</p><p><strong>Take Action </strong>I am empowered and hold myself accountable.</p><p><strong>Embrace Diversity</strong> I create an environment of awareness and respect.</p><p><strong>Grow Talent</strong> I own my development and invest in the development of others. </p><p><strong>Win Together</strong> I passionately connect with anyone, anywhere, anytime to achieve results.</p><p><strong>Communication Matters</strong> I speak up to create transparent, thoughtful, and timely dialogue.</p><p><strong>Always Innovate</strong> I am bold and creative in everything I do.</p><p>Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.</p><p>EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at <a href="https://www.eversana.com/careers/">eversana.com/careers</a>.  EVERSANA reserves the right to modify this base salary range and benefits at any time. </p><p>From EVERSANA’s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.</p><p>Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at <a href="mailto:brooke.smith@eversana.com">applicantsupport@eversana.com</a>.</p><p>Follow us on <a href="https://www.linkedin.com/company/eversana/">LinkedIn</a> | <a href="https://twitter.com/EVERSANAcompany">Twitter</a></p>