Program Manager at EXL

United States

About the Role We are seeking a highly organized, detail‑oriented Program Manager to support the delivery of key strategic initiatives across the organization. This role is ideal for someone with a consulting, business operations, analytics, or cross-functional project background who thrives in fast-moving environments and can quickly grasp complex topics. As a Program Manager, you will partner closely with senior leaders and cross-functional teams to bring structure, clarity, and momentum to high‑visibility programs.   Key Responsibilities Program Planning & Execution * Support the definition, refinement, and tracking of Fan 1:1 domestic and international program objectives, milestones, and success metrics. * Ensure alignment of program goals with strategic frameworks and organizational priorities. * Maintain and improve tracking mechanisms to monitor timelines, risks, dependencies, and deliverables. Workstream Coordination * Evaluate existing 1:1 workstreams and help identify gaps, opportunities, and new areas of focus. * Assist in the setup and documentation of new workstreams, including ownership, scopes, and reporting cadences. * Coordinate across D&A, Marketing, MarTech, Legal, and other cross functional teams to ensure seamless delivery. Communication & Reporting * Prepare concise program updates, dashboards, and readouts for leadership and stakeholders. * Consolidate inputs across workstreams into clear narratives, risks, recommendations, and progress summaries. * Support planning and working sessions to ensure program goals remain relevant and aligned. Cross-Functional Partnership * Build strong working relationships across teams and serve as a connector between business and technical partners. * Help translate business needs into actionable requirements for analytics, engineering, and other technical groups. * Coordinate analytics fulfillment and reporting requests to support data-driven decision-making.   What You Bring * 3+ years of experience in strategy consulting, business operations, project or program management, analytics, or a similar role. * Strong organizational and analytical skills with exceptional attention to detail. * Ability to quickly understand new topics, ask the right questions, and anticipate needs across diverse teams. * Excellent written and verbal communication skills, with the ability to synthesize complex information clearly. * Experience working cross-functionally and managing multiple simultaneous workstreams. * A proactive, adaptable mindset and a desire to learn and grow.