Billing and Dispatch Coordinator at F6 Data Solutions

Worldwide

<h2>About F6</h2> <p>F6 delivers technical<strong> HVAC field services supporting hyperscale data centers</strong> and mission-critical facilities across North America. We provide HVAC construction startup support, warranty service, commissioning assistance, and technical field expertise while maintaining a culture focused on safety, professionalism, teamwork, and customer satisfaction.</p> <p><strong>Position Overview</strong></p> <p>We are seeking a <strong>Billing &amp; Dispatch Coordinator</strong> to support field operations by managing technician scheduling and ensuring timely, accurate billing. This role is critical to optimizing technician utilization, maintaining strong customer communication, and driving fast, clean revenue capture.</p> <p>The ideal candidate has experience in both <strong>dispatching and billing within a field service environment</strong>, thrives in a fast-paced setting, and can balance speed with a high level of accuracy.</p> <p>&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Dispatching &amp; Scheduling</strong></p> <ul> <li>Schedule and coordinate <strong>startup, commissioning, and warranty service work</strong> for a growing team of 85+ field technicians</li> <li>Utilize Microsoft Dynamics 365 Field Service to assign and manage field resources</li> <li>Provide <strong>same-day updates</strong> to scheduling as priorities shift</li> <li>Optimize technician utilization, availability, and job coverage across multiple projects</li> <li>Communicate clearly with technicians and internal teams to ensure alignment on schedules and expectations</li> </ul> <p><strong>Billing &amp; Revenue Support</strong></p> <ul> <li>Prepare and validate billing data for both <strong>time &amp; material and milestone-based projects</strong></li> <li>Review technician timecards to ensure accuracy of labor, travel, and job coding</li> <li>Ensure all jobs are properly documented and ready for invoicing within <strong>24–48 hours</strong> of completion</li> <li>Partner with finance to support accurate and timely invoice generation (~24 invoices/week)</li> <li>Identify and resolve discrepancies that could delay billing or impact revenue</li> </ul> <p><strong>Operational Coordination</strong></p> <ul> <li>Maintain accurate records across systems including Microsoft Dynamics, Excel, and Teams</li> <li>Support customer communication related to scheduling and job status updates</li> <li>Assist in improving processes related to dispatch efficiency and billing accuracy</li> <li>Potential cross-training with travel coordination functions as the team evolves</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>3–7+ years of experience in <strong>dispatching and/or billing within a field service environment</strong></li> <li>Strong experience using Microsoft Dynamics 365 Field Service (preferred) or similar systems</li> <li>Proven ability to manage high-volume scheduling and billing workflows</li> <li>Experience reviewing technician timecards and validating job data</li> <li>Strong proficiency in Microsoft Excel and communication tools like Teams</li> <li>Excellent organizational skills and attention to detail</li> <li>Ability to prioritize and execute in a fast-paced, constantly changing environment</li> <li>Strong communication skills with both field personnel and internal stakeholders</li> </ul> <p><strong>Work Schedule &amp; Expectations</strong></p> <ul> <li>Standard business hours (8:00 AM – 5:00 PM)</li> <li>Must be responsive to <strong>same-day scheduling needs and updates</strong></li> <li>Remote role with high accountability and ownership</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>High level of <strong>accuracy</strong> in billing and data validation</li> <li>Ability to move with <strong>speed and urgency</strong> without sacrificing quality</li> <li>Strong focus on <strong>customer communication and technician support</strong></li> <li>Ownership mindset with the ability to operate independently</li> <li>Process-driven thinker who can improve efficiency over time</li> </ul> <h2>&nbsp;</h2><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. &nbsp;Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.</span></p></div>