Director of Product Management (MSP) at Fixify
United States
<p>You’ve sat in a customer call, sussed out the market opportunity hiding behind a feature request and reorganized the roadmap in your mind before lunch. You’re already connecting the dots between what Engineering needs to build, how the user experience should work, what customers will pay for it, and what it means for your biggest customer's deployment timeline. </p> <p>You’ve spent years building products for managed service providers (MSPs). With that experience comes strong opinions about PSAs, RMMs and other three-letter acronyms because you know that world inside and out. You know what works, what’s broken and what innovation looks like. And you have a soft spot for MSPs because you understand their business: taking complicated IT problems off their customers' plates so they can focus on running their own businesses. </p> <p>Fixify is a Series A company building an AI-native IT automation platform that pairs real technology with a human touch. We’ve made a deliberate bet: MSPs are our market. They have exactly the problem we’re built to solve: more tickets than technicians, and margins that depend on how efficiently every ticket is resolved.</p> <p>As Director of Product Management, you’ll own what we build for MSPs and in what order. You’ll spend time with our MSP partners to understand what matters and why. You’ll set priorities for Engineering and Data Science. You’ll work with Operations to automate the highest-volume, highest-cost work.</p> <p>This is a player-coach role. You’ll hire and grow product managers. You’ll also write the requirements, run the discovery calls, and build the pricing recommendation yourself.</p> <p>If you're excited to move fast, build something that matters, and help reshape how MSPs deliver IT services, we should talk.</p> <h2><strong>What we can do for you</strong></h2> <ul> <li>Give you end-to-end ownership of our MSP product line, from strategy and roadmap to pricing. packaging, and launches</li> <li>Put you in the front of the room with MSP owners and technicians, so you’re building from first-hand insights, not secondhand summaries</li> <li>Let you see the impact of your work fast;our own operations team runs on Fixify, so what you ship shows up in real tickets, real outcomes, and real margins</li> <li>Give you the opportunity to develop and build a product team as our MSP business grows</li> <li>Surround you with an executive team that is all-in on the MSP market and moves quickly from decisions to action</li> <li>Give you the freedom to apply AI to how you work and to what we build</li> </ul> <h2><strong>What you can do for us</strong></h2> <ul> <li>Own our MSP product strategy and keep it grounded in market research, customer insights, and competitive analysis</li> <li>Define what success looks like, measure adoption, operational impact, and business results, while being candid about what's working and what isn't</li> <li>Drive our integration roadmap across the PSA and RMM platforms our MSP partners run on</li> <li>Work with Operations to identify the highest-volume, highest-cost work and prioritize the automation that reduces cost-to-serve without degrading service quality</li> <li>Get out and talk to MSPs, run customer interviews, join sales calls, dig into wins and losses, and learn directly from our partners</li> <li>Shape pricing and packaging decisions using business cases, customer insights and unit economics</li> <li>Partner with Marketing, Sales, and Customer Success to bring products to market in ways that resonate with MSP buyers and drive adoption</li> <li>Hire, coach, and develop product managers as the team grows</li> <li>Build a product development process with Engineering that balances speed and quality, from clear requirements and rapid releases to resolving customer issues</li> </ul> <h2><strong>What you should bring with you</strong></h2> <ul> <li>8+ years of product management experience, including at least 3 years building products sold to or through MSPs</li> <li>A deep understanding of how MSPs make money, how they deliver services where margins quietly evaporate</li> <li>Experience leading people, ideally product managers, although we'll also consider leadership experience in Engineering, technical, or Operations teams</li> <li>Experience taking AI or LLM-based features into production, or a strong understanding of what it takes to do it well</li> <li>Familiarity with the MSP technology ecosystem, including PSA, RMM, and IT documentation platforms</li> <li>Hands-on experience with platforms like ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya is a plus.</li> <li>Experience working at an MSP or IT service provider is a plus</li> <li>Experience building technology-enabled service products where automation directly improves gross margin is a plus</li> </ul>
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